Which script has updated a record?

[Federico Caldon]

Hi,

I have an incident task closed by user System so i think that there is a BR, a flow, ... that update it but I don't know what and which: there is a way to check what has updated a record?

If not, could it be something OOTB that perform this update?

Thank you

Federico

[Mark Manders]

Looking at the comment itself, this is not OOB. You could go to 'studio', open any app and use the search functionality there to check on that phrase, because it's coming from somewhere. 

It does sounds like something coming from a reminder flow/job. It's 8 days ago, so you probably still have logs: can you check the system log to see if there is any entry from around that time? The log table has a hidden 'context map' field that can show you the job/script name.

[Anurag Tripathi]

Hi,

Cant think of a shortcut. It could be a business rule, workflow, flow, script include.

Try searching by that message 'due to unresponsive caller....'

[Tai Vu]

Hi @Federico Caldon 

There is a hint from your screenshot is the message: "Due to unresponsive caller, setting the task as completed"

Based on that, you can leverage the code search feature in SNUtils to see if any line of code references this message. Here's a sample approach:

If that doesn't work, try searching for the message key in the Message [sys_ui_message] table. Copy the key and do another code search using the key instead.

If you still can't find anything relevant, it's very likely the message is coming from Flow Designer.

Cheers,
Tai Vu