workflow for ritm> need to create workflow activity on if sctask is closed skipped

[RBlor]

So, I have a workflow for a request item that creates catalog tasks. I would like to have the "IF" workflow activity to check if the sctask before it was closed skipped and if so follow the alternate path.  I have tried it and it doesnt seem to skip and follow the alternate path

// Check if the  SCTASK in this RITM is "Closed Skipped"
var taskGR = new GlideRecord('sc_task');
taskGR.addQuery('request_item', current.sys_id);
taskGR.addQuery('state', 4); // State 4 = Closed Skipped
taskGR.query();

if (taskGR.next()) {
    answer = true;
} else {
    answer = false;
}

[Ankur Bawiskar]

@RBlor 

share your current script inside IF activity.

Did you check my below response?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RBlor]

// This script needs to set answer to 'yes' or 'no' to indicate the state of the activity.
//
// For example,
//
//   answer = ifScript();
//
//   function ifScript() {
//      if (condition is true) {
//         return 'yes';
//      }
//      return 'no';
//   }
// Check if the  SCTASK in this RITM is "Closed Skipped"
var taskGR = new GlideRecord('sc_task');
taskGR.addQuery('request_item', current.sys_id);
taskGR.addQuery('state', 4); // State 4 = Closed Skipped
taskGR.query();

if (taskGR.next()) {
    return 'yes';
} else {
    return 'no'; 
}

[Swapna Abburi]

@RBlor 

Please update your script as below.

// Check if the  SCTASK in this RITM is "Closed Skipped"

var taskGR = new GlideRecord('sc_task');

taskGR.addQuery('request_item', current.sys_id);

taskGR.addQuery('state', 4); // State 4 = Closed Skipped

taskGR.query();

if (taskGR.next()) {

    answer = ‘yes’;

} else {

    answer = ‘no’;

}

[Medi C]

Hi @RBlor,

The script basically checks for any SCTAKS within the RITM which is "Closed Skipped". So if there is a SCTASK which is in other state (The screenshot does not show all workflow to see if there are other SCTASK created within the workflow), it will be queried and your script would return false. What you need to do is to:

1. Add another query based on other fields which is unique on that specific SCTASK to make sure the query gets the right one checked. (Short description for example).
2. Please use "yes" and "no" as returned values.

[Ankur Bawiskar]

@RBlor 

try this

answer = ifScript();

function ifScript() {
    // Check if the  SCTASK in this RITM is "Closed Skipped"
    var taskGR = new GlideRecord('sc_task');
    taskGR.orderByDesc('sys_created_on'); // this checks the latest task
    taskGR.addQuery('request_item', current.sys_id);
    taskGR.addQuery('state', 4); // State 4 = Closed Skipped
    taskGR.query();
    if (taskGR.hasNext()) {
        return 'yes';
    } else {
        return 'no';
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.