Worknotes need to support tabular format?

[srinathgtrk]

Hi Everyone,

I have one requirement from client work notes needs to be support tabular format like as below.

SNO	Name	Emp no	percentage
1	Raj	24	80
2	san	25	90

But as per out of the box functionalities it is supporting like this below.

Thanks,

Srinath

[srinathgtrk]

As per the client requirement, he is using inbound action to create a ticket, to creating the email, he is using Tabular form, when it reflects into tickets work notes. Work notes is not supporting Tabular format, Client needs that exact tabular form in ticket as well.

SNO	Name	Emp no	percentage
1	Raj	24	80
2	san	25	90

[Karan Chhabra6]

@srinathgtrk  - can you share the inbound action script where you are setting the worknotes?

[Riya Verma]

H @srinathgtrk ,

we need to use HTML format to have tabular format in worknotes. Also , can you please share inbound action where you are setting the worknotes please .