Add widgets from PA dashboard or overall PA dashboard to SOW

[ansmith]

Hi, please could someone describe how to add new widgets to the SOW landing page in Xanadu?

We still want to keep the donuts on the overview section but would like to add additional non donut PA widgets below the tiered widgets.  If it isn't possible to add individual PA widgets, is it possible to add the whole of the PA Dashboard to the SOW landing page as an alternative?

I did locate the below but this seems to be for adding a PA dashboard on another page rather than SOW Landing Page.

I hope the attachment helps to explain with examples,  please excuse how I have incorporated the widgets as screenshots.

Many Thanks

[Pradeep Thipani]

Hi @ansmith ,

I'm sure in Xanadu might you can add PA dashboard to SOW. However I never implemented or tried that. Below reference might help you.

https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-dashboard-in-servic...

Below article might help to add classic UI Dashboard to SOW.

https://www.servicenow.com/community/developer-forum/adding-a-custom-classic-ui-dashboard-to-the-ser...

Thanks,

Pradeep

[ansmith]

Thanks, I went down the route of adding the PAR dashboard visibility into SOW and can now see the dashboard can be selected on the left from the landing page.  It seems you can add reports from PA dashboards as Data Visualizations into the overview section in SOW but the drill down in SOW works different to drill down on PA and not straight forward to drill down on the data from SOW.

One last question, is there anyway to set a default on the dashboard shown when selecting the Dashboard from the landing page?  It seems to default to IT Agent Dashboard but this dashboard isn't used so I would like to select another dashboard as a default instead.  I want to set "Incident Management - Copy" as the default, I located 2 other community docs but they don't help here:

 1.https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-dashboard-in-servic...

(IT Agent Dashboard doesn't exist as page or variant)

-----

2.https://www.servicenow.com/community/service-operations-workspace/how-to-set-a-default-in-sow/m-p/...

I don't see an option to choose another dashboard after clicking the config button in Tier 1 > Donut configuration. 

For me this just opens the sys_ux_client_script_include.do?sys_id=a1dcc9e7b77c3010e69dbc16de11a93b with no reference to a dashboard.

Thanks in advance

[shyamkumar VK]

Hello @ansmith  ,

if you want to Make the Dashboard to some dashboard as Default 

Go to Service Operation Workspace - Overview - Initial Setup (Click on Configure ) Select Landing Page and click on Donut Tier 1 Config 

This Will Following page in New Window , From the Drop down Select the Dashboard you want to Make a default and then SAVE 

Please do try this and let me know if you need anything more

[ansmith]

Thanks, I went down the route of adding the PAR dashboard visibility into SOW and can now see the dashboard can be selected on the left from the landing page.  It seems you can add reports from PA dashboards as Data Visualizations into the overview section in SOW but the drill down in SOW works different to drill down on PA and not straight forward to drill down on the data from SOW.

One last question, is there anyway to set a default on the dashboard shown when selecting the Dashboard from the landing page?  It seems to default to IT Agent Dashboard but this dashboard isn't used so I would like to select another dashboard as a default instead.  I want to set "Incident Management - Copy" as the default, I located 2 other community docs but they don't help here:

 1.https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-dashboard-in-servic...

(IT Agent Dashboard doesn't exist as page or variant)

-----

2.https://www.servicenow.com/community/service-operations-workspace/how-to-set-a-default-in-sow/m-p/...

I don't see an option to choose another dashboard after clicking the config button in Tier 1 > Donut configuration. 

For me this just opens the sys_ux_client_script_include.do?sys_id=a1dcc9e7b77c3010e69dbc16de11a93b with no reference to a dashboard.

Thanks in advance

Thanks