Adding Service Offering to Incident show link to parent

[Henrik Jutterst]

Can someone explain this to me?

When creating a new INC from SOW and trying to add Service Offering, i get a new window opening. But the link for the Service Offering shows the Parent as clickable. Not the Service Offering.

Any idea Why is that and what can I do so fix this?
I believe this will be hard for end users/agents to understand:

Image is from fresh PDI with 2 Business Service Offerings:

Here the user have to click "Infra" instead of "Network Support" and since we have 2 records in Infra, it's not that logic to end users...

[Henrik Jutterst · Accepted solution]

Got it to work. Thanks 🙂

I was modifying at the wrong place.

Here's how I did it:

OR here:
sys_ui_list.LIST

Look for reference and Service Offering:

[Kieran Anson]

For future readers, don't edit sys_ui_list directly. Editing sys_ui_list and sys_ui_view records directly can cause a view to be corrupted when it's migrated between environments via update sets. 🙂