Make the priority label a link on SOW Incident
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07-06-2026 12:53 PM
On the incident legacy UI/form, the priority label is a hyperlink however in SOW the label is not and I cannot find a way to make it a hyperlink. How can I make the label a hyperlink just like in the legacy UI?
Thanks
Garfield
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07-06-2026 12:58 PM - edited 07-06-2026 12:58 PM
Hi @GChanner ,
Pls see this I am not sure if a solution has been roled out for it or not
Thanks,
Danish
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07-06-2026 09:08 PM
Hi @GChanner
1)In Native UI open a incident record in Servicenow operation Workspace view.
2) Right click on Priority field ->Configure Label
3) Update URL . OOB value is showing in the given screen shot.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
