Get cmdb_ci.assignment_group, when creating Change from Incident (SOW)

[Community Alums]

Dear all, 

When creating a Change from an Incident and the CI (copied from Incident) is not empty, in the new Change record Assignment group should be automatically populated with the cmdb_ci.assignment_group (SOW). 

Could you please suggest how to make it work?

Thank you in advance,

Victoria 

[Danish Bhairag2]

Hi @Community Alums ,

OOTB CMDB table does not have assignment group field . There is support Group which is available for which the backend name is support_group. 

I assume there is a UI action for creating a change u can add the piece of code in that like

gr.assignment_group = current.cmdb_ci.support_group;

Thanks,

Danish 

[vstefanova]

Hi Danish, the Change Group field is the assignment_group in the cmdb_ci table. I was able to make it work on core UI, but not on WS.

Best regards,

Victoria