Guided Tour for Incidents on SOW

[cmassaro]

I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for the incident, it won't work unless the person clicks on that specific incident. Has anyone done this and can give some tips?

[jcarhart · Accepted solution]

I was just trying to do a tour for Change Requests in the SOW and had the same sys_id issue.

1. Go to the Incident in the SOW and copy the URL.
2. Create a new tour
3. For type, select 'Workspaces'
4. Leave 'Paste URL' selected
5. Paste the URL that you copied in step 1 into the 'Starting Page' field
6. Give it a name and select your roles as applicable and click 'Create Tour'
7. Go to the Guided Tours list and open the record for your new tour
8. In the 'Route Parameters' field, there should be something like
   {"table":{"value":"incident","decodedValue":"incident","isRequired":true,"isDynamic":false,"order":1,"paramKey":"table"},"sysId":{"value":"7ddd34e493af6a107c953ab47aba10b6","decodedValue":"7ddd34e123af6a107g953ae47atg10b9","isRequired":true,"isDynamic":false,"order":2,"paramKey":"sysId"}}
9. I removed the sysID portion (from the comma to the second to last curly bracket) of that for my Change Request tour and it worked for me. So using the above example, the new value in the 'Route Parameters' field would be:
   {"table":{"value":"incident","decodedValue":"incident","isRequired":true,"isDynamic":false,"order":1,"paramKey":"table"}}

Hopefully this helps.