How do I update the search source for agent assist in Service Operations Workspace?

[fraggel]

I have added a new knowledge base and I want to find articles from it when I search in Agent Assist sidepanel in SOW. How do I configure what knowledge base it should use?

[charanvem]

Hi @fraggel 

Check this documentation this might help you.

https://www.servicenow.com/docs/r/xanadu/servicenow-platform/knowledge-management/add-knowledge-bloc...

Thanks,

Charan Vemula

[Tanushree Maiti]

Please refer this links, see if it helps you:

Solved: Re: Knowledge search in SOW (Service operations wo... - ServiceNow Community

[Ankur Bawiskar · Accepted solution]

@fraggel 

check these links

Agent assist search for articles in specific knowledge base 

How to setup the default search context for Agent Assist in Agent Workspace 

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[fraggel]

Thanks @Ankur Bawiskar !

I followed the instructions and found the record to update at /nav_to.do?uri=cxs_res_context_config_prop.do?sys_id=a03f0d5a77300110b3771aceca5a99ca