Submit catalog item using virtual agent
Hi All,As per my requirement need to submit catalog item using virtual agent.Catalog having reference fields, list collector and text fields to fill, please guide me me how we can achieve this.
Forum Posts
Different Order Status Message for Order Guide vs Catalog Items
Not sure if I selected the right board to post this on, but I am needing to display a different message for submitted Order Guides vs submitted Catalog Items on the SC Order Status widget in the service portal. Basic ask is that when a user submits ...
Service Operation Workspace
Hi, Can AVPs and above in Service Operation Workspace view their group's tickets using SNOW PRO?How does it work?How or can the workspace default for ITIL users in Leadership roles (Directors, AVP or above)?
How can I modify the name of the logged in user on the Service Operations Workspace landing page?
The landing page for our Service Operations Workspace currently uses the first name of the logged in user. We have a new field for Known As that allows the user to provide a name they prefer to be called. (Please see screenshot for reference) We a...
Description field text to populate brief description
Is there a way to take the text entered by a requestor in the Description field (say the first 100chars) in an Incident form and populate the Brief Description field with it. I was looking at a flow and the Description field is visible from selecting...
Agent workspace Template tabs visiblility
Open Agent WorkspaceOpen a caseCreate a templateEdit TemplateTabs Version and Updates should only be visible by admins. I have modified the ACLs to where the data is no longer visible to those only admins but the tabs still remain. I cant navigate to...
UI Builder, Dynamic Data Binding is not working
Dear All,I am trying to Dynamically Bind the Data within UI Builder but the system is not allowing me to edit anything. For example, I want to put this line of code @context.session.user.sys_id into the Record field to fetch the current login user Sy...
How to Pause Time Worked in Service Operations Workspace
We noticed that the Time Worked field on the Incident form in Service Operations Workspace is auto starting when opening a new form. We have the System Property set to false (glide.ui.timer.started) and that prevents Time Worked from auto-starting in...
downloaded images do not open on their own
Images are added as attachments to an incident and once they are clicked they are only downloaded and do not open on their own.where as word and excel files when clicked, will download and open on its own.How can this be achieved?Any help is apprecia...
