Hello, I have installed Next experience for AI search plugin. I'm trying to activate Genius results in SOW Global search. However, it is not displaying Genius results card when I search for any knowledge or catalog. I have AI search on ITSP portal a...
Hello Community!I have created a cancel button in the SOW which when clicked would display a pop up asking for the Cancellation reason(i have created a field in the form) which is mandatory. Just like the OOB "Resolve" button in SOW(screenshot attach...
Hello All , Currently I'm working on Building SOW for our client for ITSM , I have an Requirement to Show On Behalf of Tile Same as Caller contact Tile , On Behalf is Custom field this is my Expectation , Can anyone guide me how I can Implement this ...
Hi team, I have a concern with one UI Action which is displayed in the Agent Workspace and not displayed in Service Operation Workspace. Do you have any idea ? Thanks a lot Best regards
Just wanted to confirm with someone about this behavior in SOW:Whenever a user customizes the incident or catalog task activity filter in SOW, does it not stay like in the standard UI? Does it always get reset on every record when its opened?
Is it possible for an ITIL user to check whether the caller of the incident has access to view a knowledge before attaching it to the incident. Similar to the User Criteria Diagnostics UI Action on an article form, is it possible for an ITIL user to ...
Requirement:Currently in the Incident form there is an infoMessage with a button that sets certain values in the form, which is coded as follows: <button onclick="g_form.setValue(\'service_offering\', \'' + result[2] + '\'); g_form.clearMessages()">...
Hey all -I'm new to administrating ServiceNow and I'm having trouble finding an answer to this question.I'm trying to find out if there is a way to filter the Affected CI field in a INC form so that our Service Desk team doesn't see thousands of CIs ...
Hello, We know we can create a new record using the + sign on the workspace but a requirement has come in to have a field decorator next to the 'caller_id' field to open a model to create a new user record and add that into the field. I have looked ...
Hello, We are moving to SOW and are trying to figure out how to get Service Catalog added to the list view. Currently we do not see a way to place an order for Hardware /Software except if you are in an existing Incident. On the fulfiller side we h...
Hi All,As per my requirement need to submit catalog item using virtual agent.Catalog having reference fields, list collector and text fields to fill, please guide me me how we can achieve this.
Dear All,I am trying to Dynamically Bind the Data within UI Builder but the system is not allowing me to edit anything. For example, I want to put this line of code @context.session.user.sys_id into the Record field to fetch the current login user Sy...
We noticed that the Time Worked field on the Incident form in Service Operations Workspace is auto starting when opening a new form. We have the System Property set to false (glide.ui.timer.started) and that prevents Time Worked from auto-starting in...