The landing page for our Service Operations Workspace currently uses the first name of the logged in user. We have a new field for Known As that allows the user to provide a name they prefer to be called. (Please see screenshot for reference) We a...
Is there a way to take the text entered by a requestor in the Description field (say the first 100chars) in an Incident form and populate the Brief Description field with it. I was looking at a flow and the Description field is visible from selecting...
Open Agent WorkspaceOpen a caseCreate a templateEdit TemplateTabs Version and Updates should only be visible by admins. I have modified the ACLs to where the data is no longer visible to those only admins but the tabs still remain. I cant navigate to...
Dear All,I am trying to Dynamically Bind the Data within UI Builder but the system is not allowing me to edit anything. For example, I want to put this line of code @context.session.user.sys_id into the Record field to fetch the current login user Sy...
We noticed that the Time Worked field on the Incident form in Service Operations Workspace is auto starting when opening a new form. We have the System Property set to false (glide.ui.timer.started) and that prevents Time Worked from auto-starting in...
Images are added as attachments to an incident and once they are clicked they are only downloaded and do not open on their own.where as word and excel files when clicked, will download and open on its own.How can this be achieved?Any help is apprecia...
