How can AVPs and above view/manage their group's Incident & Problem tickets in the Service Operation Workspace? How can these leaders configure their workspace?How is the workspace default for ITIL users in Leadership roles (Directors, AVP, or above)...
I want to create a widget in service portal which should contain a form (for example: incident form). If I add this widget to a page, up on clicking the widget then that respective form should be opened. And after submitting it has to create a record...
Hello, We know we can create a new record using the + sign on the workspace but a requirement has come in to have a field decorator next to the 'caller_id' field to open a model to create a new user record and add that into the field. I have looked ...
Hello, We are moving to SOW and are trying to figure out how to get Service Catalog added to the list view. Currently we do not see a way to place an order for Hardware /Software except if you are in an existing Incident. On the fulfiller side we h...
Hello, We are new to the Service Operations Workspace. The OOB reporting has just about everything we need but we would like the to change some conditions on the reports. For Example, there is an "incidents assigned to you" that show Resolved Incid...
We are pushing the work note through flow which will have a anchor tag and has target=_blank. but the link only works if ctrl+ link is done.Any way to configure to route to new tab.Please let me know
Hi All,As per my requirement need to submit catalog item using virtual agent.Catalog having reference fields, list collector and text fields to fill, please guide me me how we can achieve this.
Not sure if I selected the right board to post this on, but I am needing to display a different message for submitted Order Guides vs submitted Catalog Items on the SC Order Status widget in the service portal. Basic ask is that when a user submits ...
Hi, Can AVPs and above in Service Operation Workspace view their group's tickets using SNOW PRO?How does it work?How or can the workspace default for ITIL users in Leadership roles (Directors, AVP or above)?
The landing page for our Service Operations Workspace currently uses the first name of the logged in user. We have a new field for Known As that allows the user to provide a name they prefer to be called. (Please see screenshot for reference) We a...
Is there a way to take the text entered by a requestor in the Description field (say the first 100chars) in an Incident form and populate the Brief Description field with it. I was looking at a flow and the Description field is visible from selecting...
Open Agent WorkspaceOpen a caseCreate a templateEdit TemplateTabs Version and Updates should only be visible by admins. I have modified the ACLs to where the data is no longer visible to those only admins but the tabs still remain. I cant navigate to...
Dear All,I am trying to Dynamically Bind the Data within UI Builder but the system is not allowing me to edit anything. For example, I want to put this line of code @context.session.user.sys_id into the Record field to fetch the current login user Sy...
We noticed that the Time Worked field on the Incident form in Service Operations Workspace is auto starting when opening a new form. We have the System Property set to false (glide.ui.timer.started) and that prevents Time Worked from auto-starting in...
Images are added as attachments to an incident and once they are clicked they are only downloaded and do not open on their own.where as word and excel files when clicked, will download and open on its own.How can this be achieved?Any help is apprecia...
