How do I update the search source for agent assist in Service Operations Workspace?

[fraggel]

I have added a new knowledge base and I want to find articles from it when I search in Agent Assist sidepanel in SOW. How do I configure what knowledge base it should use?

[Ankur Bawiskar]

@fraggel 

in my instance there is no condition.

So it must be searching in every KB base.

You wanted to search in particular KB or all?

what you updated there?

[fraggel]

I have a table configuration / Search context for Incident deflection (SOW). 
This one had a Resource Configuration for knowledge articles, which has a condition. 
It was filtered to certain KB bases, probably because we had HR articles before.
It's just IT now so I wanted it to search all active KB bases again.  

[Ankur Bawiskar]

@fraggel 

do you have published KB articles in that new KB base?

If yes then those KBs are not showing in INC in SOW Agent assist?

I believe it should search across any KB and you need not configure everytime a new KB base is created.

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