How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

[RamireddyD]

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how  to disable/remove the ScreenMeet option only in SOW, and make sure that this change does not impact CSM or FSM workspaces. Please find the attached Screenshot.

@Ankur Bawiskar

@Dr Atul G- LNG 

@Nikhil Bajaj9 

@GlideFather 

@Sarthak Kashyap 

[Dr Atul G- LNG]

Hi @RamireddyD 

Looks like it is a custom one. In my PDI, I can see the SOW-like feature, and it is completely OOTB.

[Dr Atul G- LNG]

Looks like it has been renamed in your instance.

https://www.servicenow.com/community/incident-management-sow-forum/hide-disable-quot-expert-on-call-...

[Shruti]

Hi

Navigate to sys_ux_screen.LIST

Deactivate this screen sys_id = b65d13cf43322110361dff53e9b8f264

[Ankur Bawiskar]

@RamireddyD 

yes this is possible and you can disable only for SOW

Check this link and it will work for you, response from Vivi Brasil

hide/disable "Expert on Call" Contextual Side panel tab in the Service Operation Workspace 

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