How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

RamireddyD · 3 weeks ago

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, and make sure that this change does not impact CSM or FSM workspaces. Please find the attached Screenshot.

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Dr Atul G- LNG · 3 weeks ago

Hi @RamireddyD

Looks like it is a custom one. In my PDI, I can see the SOW-like feature, and it is completely OOTB.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · 3 weeks ago

Looks like it has been renamed in your instance.

https://www.servicenow.com/community/incident-management-sow-forum/hide-disable-quot-expert-on-call-...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · 3 weeks ago

Hi @RamireddyD

Did you follow the example link? It has the complete end-to-end working flow.”

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Shruti · 3 weeks ago

Hi @RamireddyD

Navigate to sys_ux_screen.LIST

Deactivate this screen sys_id = b65d13cf43322110361dff53e9b8f264