i have created a ui policy to get error message when an incident is parent incident and to make parent inc field read only.In workspace the error message is showing twice but in classic view it is showing only one timethe script am using in ui polic...
Currently the OOTB configuration for displaying a VIP caller on the incident list view only works using the Classic list view and not the SOW Incident List view. I have seen to flag/highlight a value in the SOW you can use the Highlighted Value featu...
Hi, Has anyone been able to activate the new Major incident Management workspace, that I think was introduced in Washington release? Im trying to activate the MIM workspace in my PDI but im failing to do so, when Following these instructions: https:...
Some items are not translating even though translations are available for them. The Recently viewed section on the Landing page contains some Japanese but not all. I found the No history yet message and the Explore Key features in Service Operations...
hi all,We are trying to configure the Service Operations workspace for Incident Management.In native UI we have watchlist and worknotes list fields available under notes section.IN SOW we have compose section where we can add work notes and comments,...
Problem: Clicking a part of Unassigned tasks chart when grouped by "urgency" is not filtering the list view. The Unassigned Tasks chart is working when the grouped by is any of the ff: priority, sys_class_name, state. Background:We made some changes ...
Hi All, I am trying to improve our "Create Incident" form and the Record Producer "Create Incident". At the moment some customisation is done to add a tick box on the Incident form "Raise this for another person" (screenshot). I can remove this usin...
https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta-p/2331988am using this script which i got in community but no actions going ahead please let me know if am doing something wrong in script
Dear allI am facing a problem with the Create Change Request Form/declarative action in the Incident Form in SOW.My Customer wants to edit the field which should be populated in the Change request. For now, when I have an Incident and then click on "...
How can I remove the filter for the Actions the filter is on the top right of the H&S actions.
Hello everyone, I've done a bit of searching on this forum and have not seen any posts that answer this question so please forgive me if this has been covered (relatively new to the ServiceNow platform). I'm looking to remove one of the options from ...
Hello all, I am looking to remove an item from the Overview tab that populates when viewing an existing incident record in the Service Operations Workspace and running into some issues along the way. Per recommendation of a ServiceNow member we've be...
Add the Related Links like Add to Update Set in Service Operation Workspace. Please refer below image
Hello community I am trying to configure the inbox in SOW, however, I have an issue. I cannot see the status in my PDI. It is empty.How can I make the status visible as in the following example? I appreciate your help.Thanks
Hi Experts, In Service Operational Workspace, when we create new Interaction in contextual side bar we will get Requestor info. I need the same functionality to appear when we create new information. I am new to UI Builder Any help or reference link...