Hi there. I am having a heck of a time trying to figure out how to update the list columns in SOW (Service Operations Workspace). Here's what I am talking about:
- Click on All > Workspace Experience > Workspaces > Service Operations Workspace
- Click on the Add (plus) icon, select New Interaction
- In the Location field populate a location, in our system I am using "110"
- Click the Open Record (the "i" in the circle) icon, the location information will load in a new tab.
- Click on Related Records
- Click on Incidents, Projects, Project Tasks, Enhancements, or Catalog Tasks. All of these lists display the columns: Number, Action Status, Active, Activity Due, Additional Assignee List... the generic columns for lists, which, of course, provide no value at all.
I am trying to update these columns globally to display useful information. For incidents, I have tried going to the incident list, changing the view to Service Operations Workspace, configuring list layout, and making the changes there, this does not update the columns in SOW.
So, now I'm stuck. If you know how to update those columns globally please share with the rest of us. I'm sure it's something obvious that I am missing. To sweeten the pot, if you are local to the Seattle area there is a tasty rotisserie chicken it in for you. If you are not local to the Seattle area I'll be sure to give that rotisserie chicken a good home for you... in my belly!
We are on Washington DC Patch 7a.
Thanks,
Dustin
I finally have a solution to this. I had to open a case with ServiceNow support to get the answer. Here's how you do this:
- Identify the table and view in use:
- Bring up Developer Tools in Chrome: Customize and Control menu, More Tools, Developer Tools, or press Ctrl - Shift - I
- In developer tools select the Network tab
- Go to the list where you want to update the columns.
- In ServiceNow click on something else, in developer tools click the clear button
, in ServiceNow click on the list you want to update.
- In developer tools click on graphql, the variables for table and view will display in the Payload tab. Make a note of these variables.
- Set the columns for how you want them to be viewed by everyone
- From the list you want to update, click on List Actions (gear icon) and select Edit Columns
- Set the columns to the way you would like them to be globally
- When done, click OK
- Locate the view and update it:
- In ServiceNow go to System UI > Views
- Search for the view found in the previous section
- Click on the view and go to the Lists tab
- Search for the table found in the previous section
- Look for your name in the User column, once found, display the record
- Remove your name from the User field and save the record. A record with no user associated with it becomes the system default.
Hi @dwerner ,
Please follow the below steps:
1) Open the same record location 110 as you shown above in the classic UI,
ex:- Scroll to related records-> See below attachment
2) It will open Related list form layout of that table, Change the view to service operation workspace.
3)After saving the layout it will reflect in the SOW.
I see you are on the Incident List not on the Related list of incident. Hope this helps you!
Thanks,
Pradeep
Hi Pradeep. Thank you for replying. I tried what you suggested but it did not update the columns.
As you can see, I am configuring the incidents related list on the location form, I am editing the Incident Management for Service Operations Workspace application and the selected view is Service Operations Workspace. The columns are set as I want them and I am still getting these useless columns.
Any other suggestions?
Thank you,
Dustin
