How to disable the Screen Meet option in Service Operation workspace(Incident Form)?
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3 weeks ago
I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, and make sure that this change does not impact CSM or FSM workspaces. Please find the attached Screenshot.
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3 weeks ago
The steps work, but in my case the ScreenMeet page variant is in a different application scope, so disabling it there hides ScreenMeet in all workspaces. I need to disable it only for the SOW workspace. Please find the attached screenshot. Could you please help me on this.
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3 weeks ago
did you install any plugin for the Screen Meet?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
go to this URL
https://instanceName.service-now.com/now/builder/ui/pc/728ec88c43fa2110f20fff53e9b8f278/
- Search your On Call Name and click on Settings and disable that
I don't have that in my instance so I am showing how to disable the Attachments in Side Panel
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader