How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

RamireddyD
Tera Contributor

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how  to disable/remove the ScreenMeet option only in SOW, and make sure that this change does not impact CSM or FSM workspaces. Please find the attached Screenshot.

@Ankur Bawiskar

@Dr Atul G- LNG 

@Nikhil Bajaj9 

@GlideFather 

@Sarthak Kashyap 

 

12 REPLIES 12

@Ankur Bawiskar 

The steps work, but in my case the ScreenMeet page variant is in a different application scope, so disabling it there hides ScreenMeet in all workspaces. I need to disable it only for the SOW workspace. Please find the attached screenshot. Could you please help me on this.

@RamireddyD 

did you install any plugin for the Screen Meet?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@RamireddyD 

go to this URL

https://instanceName.service-now.com/now/builder/ui/pc/728ec88c43fa2110f20fff53e9b8f278/

- Search your On Call Name and click on Settings and disable that

I don't have that in my instance so I am showing how to disable the Attachments in Side Panel

AnkurBawiskar_1-1764583047847.png

AnkurBawiskar_2-1764583072893.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader