How to edit the donut cards in the Overview section of UI Builder without creating varient.

[Shubham S]

Hi all,

I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is a message "Read only: The page definition has a protection policy".

I want to add donut cards in ServiceDesk landing page without duplicating varient, how can we do this?

How do I turn that off so I can edit the page?

Thanks 

[pranitha_g]

Hi @Shubham S 

Service desk landing page uses a client script include to fetch donut configurations, you can override methods in a Non-SNC (Non-ServiceNow Core) client script include. To modify the existing donut information, follow below steps:

• Copy the whole file from the SNC client script include (sys_id: 4c36c1e3b77c3010e69dbc16de11a9a1).
• Paste it into your Non-SNC client script include (sys_id: a1dcc9e7b77c3010e69dbc16de11a93b).
• Modify the JSON information within this getVisualizationConfig method to customize the donut card as per your requirements.

To add a new donut card please follow below detailed document,

https://www.servicenow.com/community/itsm-articles/configuration-activities-for-service-operations-w...

Other docs for reference,

https://incident.do/2023/02/21/adding-a-visualization-to-the-overview-section-of-the-servicenow-serv...

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-operation...

Please mark my answer helpful/correct if it helps solve your problem.

Thanks,

Pranitha