Incident Details Tab Persistence on New Incident Creation

ROSHINIB
Tera Contributor

 

Current Behavior:

When creating a new incident and saving it, the screen currently navigates to the Overview tab. However, our team would prefer to stay on the Incident Details tab to continue working on the incident without interruption.

 

Desired Behavior:

We would like to configure the system to:

1. Stay on the Incident Details tab after saving a new incident.

2. Display the Overview tab initially when an existing incident is opened.

 

Question:

Is it possible to achieve this functionality through configuration or scripting in ServiceNow? If so, could you please provide guidance on the necessary steps or point me in the direction of relevant documentation or community resources?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@ROSHINIB 

I don't think it's possible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader