How to get Email option on record form side pane CSM and FSM configurable workspace

[gazalagrawa]

How can I add the Email option in CSM and FSM configurable workspace? What is the backend table name?

[Tanushree Maiti]

Hi @gazalagrawa ,

Step by step instructions with screen shot is given here , follow it:

Email Client in "Compose" section in Record View by default 

• Go to Now Experience Framework → UI Builder.
• Under Experiences, choose CSM/FSM Configurable Workspace.
• Open the CSM default record page.
• Duplicate it to create your own variant.
• On the right side of your screen, go to the Advanced section.
• Hover over “Show email mini compose”, click the pencil icon, and choose “Use static input.”
• Select “Always.”
• Click “Save” (top right).
• Go to Settings and set Active to true.