How to hide "Propose Major Incident" button in service operations workspace
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05-13-2026 05:33 AM - edited 05-13-2026 05:44 AM
Hello,
How to hide "Propose Major Incident" button in Service Operations Workspace for Incident Module
I am new to workspace.Need assistance please
Also need to understand how to hide "propose Major Incident" button
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05-13-2026 06:07 AM
For Propose Major incident , Navigate to the ui action and find and open "Propose Major incident"
At the bottom there is a ui action called UI Action Visibility
Add an entry to exclude this form SOW
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05-13-2026 06:00 AM
you can deactivate the form action and it will be hidden from SOW
check below link and solution from Viraj
Need to remove Promote to Major incident options in the three dots in SOW as shown in the snio
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-13-2026 08:04 PM
Did you check the above link?
That should work for you
Let me know if any help required.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader