How to Move Watch List to Middle panel with Comments section in SOW

shrutijibhekar
Tera Contributor

Hello,

I have requirement to add/move watchlist section in middle in SOW.

I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.

Does anyone have any idea how to configure this on SOW? 

shrutijibhekar_0-1768892391769.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@shrutijibhekar 

watch list section contains field and it will always be displayed in Details section

Compose section is used by agents for posting journal entries like Comments/Work notes

That's by design and you can't show form fields under Compose section

Please inform customer that this is not feasible and not allowed and please stick to OOTB platform feature

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader