How to Show popup When Button click on SOW

[SS1510]

Hello ,

I have a requirement to show existing UI action on SOW on incident record. In the UI action there is a popup when button click to select, In ui action i click on the workspace form button then it is visible on the workspace, but when i click the button the popup is not showing, does anyone has any idea how to achieve this.

[Ankur Bawiskar]

@SS1510 

what that UI page is rendering?

are you asking user to enter something or select something and then updating the record?

[SS1510]

@Ankur Bawiskar 

The UI Page renders a simple modal where the user selects a Business Service (reference field) and clicks Submit. And after that record gets updated

[Ankur Bawiskar]

@SS1510 

so what's not working?

UI page is not getting rendered?

UI page is rendered and user is able to select but unable to update?

share your UI page screenshots, scripts etc

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[Ankur Bawiskar · Accepted solution]

@SS1510 

another way is don't use UI page and show reference field on modal itself and then update

see this

How to use g_modal from an UI Action for Agent Workspace?  -> response from Amitoj

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @SS1510 

You can do it by following it. 

    Refer: Solved: Re: UI Action VS Declarative Action - ServiceNow Community

                    Solved: Re: Resolve button popup - ServiceNow Community