Hi ServiceNow Community,
I am currently working on configuring the Post Incident Report (PIR) functionality within the Service Operations Workspace (SOW).
By default, the PIR tab only appears when a major incident is accepted (major_incident_state=accepted).
However, our business requirement dictates that we also need to generate and show the PIR tab for standard Priority 1 (P1) incidents, even if they are NOT formally accepted or proposed as Major Incidents.
Since SOW uses the Configurable Record Page and Next Experience Framework (UI Builder), I would like to ask for guidance on the cleanest way to achieve this:
- UX Page/Component Visibility: Where exactly in UI Builder or the UX Page Properties can I modify the visibility condition of the PIR tab component so it evaluates both major_incident_state=accepted OR priority=1? What is the correct data binding expression or script syntax for this in the Record Page variant?
- Alternative approach: If modifying the UI Builder page is not recommended due to future upgrades, is there a way to trigger the native SOW PIR workspace view for standard P1s without forcing them to become Major Incidents?
Any step-by-step guidance, screenshot, or code snippet for the SOW configuration would be highly appreciated.
Thank you in advance!
