Info Icon (i) missing on can read field on KB in Service Operation workspace view

[Jay80]

hi,

In SOW view on the can read field of a KB the info (i) icon is missing, is the expected behaviour or bug? how can we fix it?

[Ankur Bawiskar · Accepted solution]

@Jay80 

Not very sure.

Lets stay tunes to upcoming releases.

You can always raise an idea on idea portal

ServiceNow Idea Portal on Now Support 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Jay80 

Not very sure.

Lets stay tunes to upcoming releases.

You can always raise an idea on idea portal

ServiceNow Idea Portal on Now Support 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jay80]

Hi @Ankur Bawiskar  i have a follow up question, is it possible to view the underlying information when we click on the Can read which has been selected, i.e. if the selected can read is suppose ABC group if we right on that in the "can read" field can it show the underlying info about the ABC group?

[Ankur Bawiskar · Accepted solution]

@Jay80 

not possible in workspace if you are talking about adding a hover message or something.

[Jay80]

Oh ok thank you