Journal field data cleared in Service Operations Workspace when saving & required fields missing

[smcdonaldaz]

Good day!  I've encountered a change in Service Operations Workspace after upgrading from Xanadu to Zurich this past weekend.  If journal data is entered and the record saved with required field not filled in the warning is displayed and the journal data is deleted.  This is happening with incidents and interactions and possibly more but I have not confirmed.  This did not happen in Xanadu. I do not see a relevant configuration that would cause this.

Thanks in advance for any insight on this before I open a case with Support.

[Ankur Bawiskar]

@smcdonaldaz 

then it seems to me a bug during the upgrade.

Please raise a case with ServiceNow on this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏