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Make the priority label a link on SOW Incident

GChanner
Tera Guru

On the incident legacy UI/form, the priority label is a hyperlink however in SOW the label is not and I cannot find a way to make it a hyperlink. How can I make the label a hyperlink just like in the legacy UI?

 

Thanks

Garfield

2 REPLIES 2

Danish Bhairag2
Tera Sage

Hi @GChanner ,

 

Pls see this I am not sure if a solution has been roled out for it or not

 

https://www.servicenow.com/community/service-operations-workspace/how-to-add-url-link-on-priority-fi...

 

Thanks,

Danish

Tanushree Maiti
Tera Patron

Hi @GChanner 

 

1)In Native UI open a incident record in Servicenow operation Workspace view.

TanushreeMaiti_0-1783397067454.png

 

2) Right click on Priority  field ->Configure Label 

 

3) Update URL .  OOB value is showing in the given screen shot. 

TanushreeMaiti_1-1783397265835.png

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti