Modify the modal of the Resolve UI Action

[Hermes14]

Hi,
Is it possible to modify the modal that shows up when clicking on the Resolve UI action in SOW? When the caller resolves their incident the Resolution code should automatically be set to Resolved by caller. Thanks in advance for the help!

[RaghavSh]

1. Go to "sys_declarative_action_payload_definition" table and look for "key = SOW_INCIDENT_RESOLVE_UXF" record.

2. In the params field after state=6 add close_code ="Resolved By caller" // this should be the backend value of your close code.

{
state:6,
"close_code": "Duplicate" // add you value here
}

 Below is the sample, 

[Hermes14]

Hi, thanks for the response. Is it possible that this will only work if the current user is the caller?

[RaghavSh]

I dnt think that is possible here.