No data to Display to 0

[Shaik Najma]

In Service Operations Workspace (SOW), the Overview widgets currently display “No Data Available” when no tickets are assigned to a user or when the user has not created any tickets.

Requirement:
When a user has no assigned tickets and has not created any tickets, the widgets should display a count of 0 instead of “No Data Available.”
Can anyone please help me here?

[Ankur Bawiskar]

@Shaik Najma 

check this

Service Operations Workspace - How to modify the message when there is no visualization? 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dinesh Chilaka]

@Shaik Najma ,

In the all navigator type Platform Analytics click on dashboards,

select Overview dashboard and click on edit and click on the visualisation widget

and on the right side you can see the setting as info message click on that and do the configurations like below,

Now do the same thing for the remaining widgets.

If my response helped, mark it as helpful and accept the solution.

[Tanushree Maiti]

 It is not possible to show "0" instead of the "No data available" error message in regular data visualization.

Refer: https://www.servicenow.com/community/platform-analytics-forum/displaying-0-value-in-servicenow-repor...