"Record information" column view improvement in SOW

[VinushaN0004809]

"SLAs and timings" block : does not display matching SLA unless clicking on "View all SLAs" link. So we need to display like SLA which is running for incident

"Caller block" : we will like to display both "mobile phone" and "business phone. currently we need to click on the "Contact" button to get these informations for incident

[Ankur Bawiskar]

@VinushaN0004809 

For SLA related check this link

For adding new fields check this link

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@VinushaN0004809 

Just following up to see whether my suggested solution worked for you.

If you're still facing any issues, I'd be happy to help further.

[VinushaN0004809]

When i try to modify in UI Builder..its not reflecting 

[Vishal Jaswal]

Hello @VinushaN0004809 

I believe when you Record Information block, you are referring to below

If yes, then you know it is a custom development performed at your end. Therefore, if you can share some screenshots describing the requirement and share what all has been done so far to achieve it then it would be helpful.