Regarding Record information widget modification
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‎05-12-2025 01:01 AM
Hi,
I'd like to know about the record information side panel on incident.
Currently the record information widget displays the caller information.is It possible to configure it to display affected user information instead? If yes, please provide the necessary steps or considerations for making this change?
Thankyou.
1 REPLY 1
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‎05-12-2025 02:29 AM
check this link
How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader