Regarding Record information widget modification

[ROSHINIB]

Hi,

I'd like to know about the record information side panel on incident.

Currently the record information widget displays the caller information.is It possible to configure it to display affected user information instead? If yes, please provide the necessary steps or considerations for making this change?

Thankyou.

[Ankur Bawiskar]

@ROSHINIB 

check this link

How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW 

If my response helped please mark it correct and close the thread so that it benefits future readers.