Remove duplicate Additional comments appearing in REQ activities field form in SOW

[jlance74]

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW?

I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appear twice.

How can I remove the top activity comment?

Here is a copy of the business rule.

(function executeRule(current, previous /*null when async*/) {

    // Query active catalog tasks related to the same request

    var taskGR = new GlideRecord('sc_req_item');

    taskGR.addQuery('request', current.sys_id);

    taskGR.addQuery('active', true);

    taskGR.query();

    // Get latest journal entries from the current record

    var latestComment = current.comments.getJournalEntry(1) || '';

    var currentNumber = current.getValue('number');

    var currentGroup = current.assignment_group.getDisplayValue() || '';

    while (taskGR.next()) {

        var taskUpdated = false;

       // Check if task already has similar comment

        var taskComment = taskGR.comments.getJournalEntry(1) || '';

        if (latestComment && taskComment.indexOf(latestComment) < 0) {

            taskGR.comments = latestComment; //currentNumber + " - assigned to " + currentGroup + "\n\n" + latestComment;

            taskUpdated = true;

        }

        // Only update if something actually changed

        if (taskUpdated) {

            taskGR.update();

        }

    }

})(current, previous);

[Ankur Bawiskar]

@jlance74 

what's your business requirement?

seems it's going in loop

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jlance74]

Hi Ankur,

The business requirement is to have comments added from a REQ to the RITM form in Service Operations.

I have managed to do this but I am getting duplicate comments when I submit a comment. (See screenshot 'Add comment test 2' appears twice)

I would like to know if there is a way to remove the top comment through the script or configuration.

Thank you