remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace.

Maria Lucia da · 3 weeks ago

I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?

M Iftikhar · 3 weeks ago

Hi @Maria Lucia da ,

Try to deactivate this Declarative Action Assignment.

Link: https://<your-instance>.service-now.com/sys_declarative_action_assignment.do?sys_id=d2a72042eb71111017a7fe26b55228bc

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

View solution in original post

M Iftikhar · 3 weeks ago

Hi @Maria Lucia da ,

Can you provide the screenshot.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Maria Lucia da · 3 weeks ago

Maria Lucia da · 3 weeks ago

M Iftikhar · 3 weeks ago

Hi @Maria Lucia da ,

Try to deactivate this Declarative Action Assignment.

Link: https://<your-instance>.service-now.com/sys_declarative_action_assignment.do?sys_id=d2a72042eb71111017a7fe26b55228bc

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.