Hi Community,
I want to remove 'Unattach' button from Agent Assist in Service Operations Workspace. I'm able to change the label from "Search Action Configuration" But I'm not able to see how it is configured and how to disable the "Unattach" action. I also tried to remove the Unattach value in the "action undo label". But it gives the "attach" action after attaching the kb article which weirdly works as "Unattach". Any insights are appreciated.
Steps to reproduce:
- From the Header bar, click on Workspaces and click on Service Operations Workspace.
- Click on the Lists in the workspace and navigate to Incidents.
- Open one of the Incident and click on the Agent Assist.
- Click on any KB Article and then click on Attach.
- A pop up will open and click on Attach Article.
- Notice 'Unattach' button is visible which needs to be disabled/hidden.
Thanks in advance.
