Good day! I've encountered a change in Service Operations Workspace after upgrading from Xanadu to Zurich this past weekend. If journal data is entered and the record saved with required field not filled in the warning is displayed and the journal ...
We are not currently using the Service Operations Workspace (still exploring this as an option) - but the Report Knowledge Gap function it uses seems far more helpful than the Knowledge tick box when resolving an incident in classic view. Classic vie...
Hi Everybody,This is not a question but a solution.This issue will appear if, for some reason, an incident or work order title contains a ":", as Microsoft Teams chat titles must not contain colon characters. Unfortunately, some autogenerated inciden...
Hi,I'm trying to configure wrap up code for interaction but it is not working as expected.When I'm clicking on END CHAT UI action button on SOW the chat automatically gets closed and I don't see the wrap up pop up.Below are the screenshot
Hello!I have a cat item with a reference field variable to the service_offering table. When it is submitted, in Core the record will have the variable field populated with the chosen Service Offering and it will have the info button which pops up the...
Hi Community,We noticed an unexpected behavior in our QA instance after installing the “ServiceNow for Microsoft Teams” plugin. Upon reviewing the plugin installation logs, we found that several HR Service Delivery (HRSD)–related plugins were also in...
i have created a macro and its coming in the native view.but sow view in the native views its coming but sow workspace its not coming
HI there, Is there any way to add new custom sections under change overview tab of SOW?I want to add fields which are available under Details tab to Overview tab. Please share any documentation which can be referred to achieve this. Thanks! @Ankur Ba...
Hi Community,I am having a requirement to remove/disable the 'Affected consumers' card from the impact section in the overview tab (Incident form).But I am not able to figure out where to navigate and make change.How do I achieve this? TIAAkash
Hi All,I am working on Incident → Request integration in Service Operations Workspace.Currently, when we use the Create Request option from an Incident, the confirmation page and the Incident record show the Request (REQ) number and link.Example: Aft...
Hello Community,I have created a custom pop-up modal using UI Builder in ServiceNow, and I have successfully added a TextArea component. However, I would like to add a Reference field to the same modal, enabling users to select a record from another ...
Hello, In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the l...
Hi, we have VIP groups, we need to show the VIP group name beside the requested for user in SOW when creating an Incident is it possible? if so how? we have similar set up for Native UI, i have attached the screenshot for same
Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...
I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <j2:set var="jvar_n" value="getUserAssets_${ref}" /> <a id="${jvar_n}" onClick="g...
