Hi all, When I open my ticket in SOW, under record information->SLAs and timings, I don't see the correct information on my SLA. Example: the response SLA for 60 days but it shows 7months 3 week. However, when I click on view all SLAs, I do the see t...
Hello everyone! How do i configure field recommendation action? I have looked upon the documentations and I have been lost because there is no clear instruction in how to do so. I tried to create one but it didn't display in the field intended. Pleas...
Hello All, Need some Insight on how Caller Contact Details are populating in Record Information Currently when we click on Contact button it is showing Local Time , Email , I want to Populate few more fields where can I include them , I saw in UI Bui...
Good day everyone!I would like to ask how to resolve this problem if the Recommendations side panel in SOW indicates that there is "No active recommendations" even if I have already activated recommendation and it is in the OOB Incident context and A...
Hello everyone, I am facing an issue in Workspace. Under Record Information, the SLAs are not displaying, even though I have already configured the SLA timer. However, when I click on View SLA, I am able to see the details. Has anyone else faced this...
Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed.-If determined a b...
Hello ServiceNow gurus, could you please help me ?I've created a client script to auto populate the assignment_group based of the Assigned_to. In other words, you just have to type the fulfiller's name and his service group will get populated in the ...
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
I have a declarative action called on Hold and i have created a cutom view in incident table called hold and i have added some releavnt fields on that hold view now i want whenever i click on my on hold declarative action my modal should open the inc...
Hi,Auto refresh not working on list view with SOW workspace after Yokohama upgrade.We tried put glide.lists.live_list_enabled as true, it is not helpful.Is this bug for Yokohama?Is there workaround way to make working?Right now, we have to click ref...
Good afternoon! Our ITIL users primarily work in the SOW - we recently noticed that one of the Actions ("Contact" within the Record Information) in the Incident portion of the workspace is not loading for ITIL users. It is totally fine in Admin. Th...
Hi All, hope everyone doing great. I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" a...
Hi,Is it possible to modify the Resolve button so that when it is clicked, the state will change to resolved? Thanks in advance for the help!
Hi,Is it possible to modify the modal that shows up when clicking on the Resolve UI action in SOW? When the caller resolves their incident the Resolution code should automatically be set to Resolved by caller. Thanks in advance for the help!
I have integrated Service Operations Workspace Agent Chat with Microsoft Teams, and the connection is working fine. I have also installed the Dynamic Translation plugin along with its dependencies.However, real-time translation is not working — for e...
