Hi All,I am working on Incident → Request integration in Service Operations Workspace.Currently, when we use the Create Request option from an Incident, the confirmation page and the Incident record show the Request (REQ) number and link.Example: Aft...
Hello Community,I have created a custom pop-up modal using UI Builder in ServiceNow, and I have successfully added a TextArea component. However, I would like to add a Reference field to the same modal, enabling users to select a record from another ...
Hello, In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the l...
Hi, we have VIP groups, we need to show the VIP group name beside the requested for user in SOW when creating an Incident is it possible? if so how? we have similar set up for Native UI, i have attached the screenshot for same
Hi Team,In the Urgency field, we have a decorator (help tooltip) where the hint label is configured as formatted text.However, in the Service Operation Workspace, for the same field, the hint is displayed as a paragraph instead of formatted text.I wo...
I have created a macro:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"> <j2:set var="jvar_n" value="getUserAssets_${ref}" /> <a id="${jvar_n}" onClick="g...
In Service operation The current design for the Incidents view, with three vertical columns, is challenging tomanage doe End Users, as the information is quite compact. How we can Change thelayout from three columns to three horizontal rows ?
Our Service Desk agents use the Dark theme mode. When they create an Incident and attach a file to the incident, The workspace changes to light theme.The page starts with thisAdd 1 attachment it changes to this Any thoughts or ideas on where to look ...
Hello, How can we implement VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?
Use case:1. Incident is "In Progress" - user fills in Close code & Close notes & u_custom_field_1 (!!!!without saving the record)2. User clicks on Resolve button in SOW3. Modal shows Close code & Close notes are filled and their values are taken from...
I've been tasked to add a paperclip icon to indicate when an incident or interaction has one or more attachments. While a style exists to accomplish this in the fulfiller view (Now Platform), this method does not seem to apply to Service Operations W...
Hi all,We have some custom fields created in native view on Incident table. On SOW Incident list view when I select 1 or multiple incidents and select Edit button I am unable to view those custom fields. Did anyone come across this and how did you re...
Hi all, We work in a fully bilingual plateform with French and English users.All our KBs have a FR and EN version.In SOW, when opening Incidents, agent assist proposes KBs to the technicians.At the moment, it proposes KBs in both language, so if sear...
Hello, when we are selecting the knowledge article for a Particular incident in the SOW we are not able to see the CI field, how can we fix this?
Hello Community,I'm trying to create a marketplace-ready app in ServiceNow using the UI Component via ServiceNow CLI, but I keep running into the following error. No matter which scope I choose, I get:Failed to run project command (Table Operation CR...
