Hi everyone, As you can see in the photo, on an incident in the SOW there is a box that shows recent interactions, assigned assets and recent incidents. Does anyone know how I could mimic a similar thing but for request?
I am trying to configure our SOW space. Why are there so many and also duplicates for options in the Related Lists? I have one Incident -> Task being used but there is a second option that is labeled the same, however, it renders a little different. ...
 My ultimate goal is to edit the information on this contact card. There are fields I would like to add. I can't seem to navigate to this within the UI Builder. I've gotten as far as this: However, I can't even edit the Customer card as the header d...
Hello, in classic UI we can use Following function to follow an incident. Is this possible in SOW, is there the same functionality? Best regards, Nenad
Hi,We have added contextual search icon next to reference fields in incident form. Which works fine.Now we need to add this contextual search icon and feature in workspace. But i can't make this work. Is it possible to add? If someone worked on somet...
Hi Everyone,I want to make dashboard as by default homepage for users in specific group as landing page when they login. I tried it with user criteria for group access and then add it to sharing in PA dashboard after that i user role based preference...
Hi there, I wanted to understand, is it feasible to share list shown under widgets of landing page of Service Operations Workspace? On landing page, we have migrated to PAR Dashboard, and we have different widgets for Incidents, RITMs etc.Is it possi...
Hello Experts!I hope this message finds you well! I am currently using UI Builder to create a custom application workspace, and I would like to incorporate the same functionalities that are used in the SOW. However, I find it challenging to decipher ...
Alert level: high."Error serializing conditions to a query. If this issue persists please contact your system admin". I am facing this issue in while modify the filter in the service operation workspace in list view for my group's work list view. How...
Hi there, I want to add new choice "Similar incidents" in Agent Assist search resource of sow. I want to enable agents to use predictive intelligence. I have enabled solution definition for Similarity model. But to use this feature in SOW there shoul...
I'm tracking the training "Service Operations Workspace (SOW) Implementation Bootcamp". In one of the LABs you are to enable Search As with the follow instructions. Navigate to All > Contextual Search > Table Configuration.Select Agent Assist [intera...
Hi All,I want to bring the 4th donut widget to the second, basically I have to rearrange the widgets. please help how to achieve this. Thank you!!
Hi Folks, We are trying to show state flow of incident using stepper component on SOW.But the flow is not syncing with current state.Can somebody please let us know what are exact steps to achieve that.
In Service Operations Workspace, I am trying to modify the Contact Card in Record Information tab.The current Contact Card, displays the Contact Title. Along with title, need to display department info. How should we go ahead with this change? Few op...
Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...
