how to configure the status of knowledge article (Draft, review etch) in KB view article in sow
I want to show the status of knowledge article in thhis knowledge article , this is the sow view article
Forum Posts
Input Search in UI builder
Hey folks,I have a requirement in ui builder, I have been working on it but got stuck.Here is the requirement, in UI Builder I have made a "search input" component which is taking user input, based on user input all the incidents containing that stri...
How to update "comments and Worknotes " fields color on Service Operation Workspace View .
How to update "comments and Worknotes " fields color on Service Operations Workspace View in the incident. Please suggest how to achieve this requirement.We have tried updating below system properties but it's not reflecting Service Operations worksp...
Missing Create Request on Interaction in SOW
Before upgrade to Zurich, had the ability to create a request from an interaction in the SOW. Now, the only options are Create Incident or Create Change. Working just fine in sub prod on same release so I checked the UI Actions and are identical in ...
How to show Post Incident Report (PIR) tab in Service Operations Workspace for Standard P1 Incidents
Hi ServiceNow Community,I am currently working on configuring the Post Incident Report (PIR) functionality within the Service Operations Workspace (SOW).By default, the PIR tab only appears when a major incident is accepted (major_incident_state=acce...
Resolved! Checklists
So what does your company use in Service Operations Workspace instead of Checklists for Incidents? I am not talking about HR but the normal first level Service Desk and their incidents in SOW.I saw that the checklists are not available in SOW anymore...
How to hide "Propose Major Incident" button in service operations workspace
Hello, How to hide "Propose Major Incident" button in Service Operations Workspace for Incident Module I am new to workspace.Need assistance please Also need to understand how to hide "propose Major Incident" button
Adding Affected user field to the record information in service operations workspace
Hi All, Has anyone tried to add new field like affected user/opened by and brining all the other available below to it in the record information in the incident form. As of now we see only caller. I want the same tab with 'affected user/opened by' ...
Display History (with calendar and list) in the context menu of an incident in SOW
Hello, Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option : I would like to have the same feature in Service Operation W...
Resolved! how to add color coding in service operation workspace
Hi i want color coding in service operation workspace for follow up field like priority has in the attached screenshot. In native incident if we can apply if we select from gear icon like wise how to change in sow. Please let me know.
Resolved! Need to capitalize Ui button from resolve to Resolve in SOW
Hi all,We have a resolve button in SOW incident which is 'Resolve'. when we click that we are receiving one pop up for updating resolution code and notes and after that we need click resolve in the pop up. Here in pop up page, we have Ui button like ...
Adding new fields in Contact Sub Header in Service Operations Workspace
In Service Operations Workspace, I am trying to modify the Contact Card in Record Information tab.The current Contact Card, displays the Contact Title. Along with title, need to display department info. How should we go ahead with this change? Few op...
Resolved! Guided Tour for Incidents on SOW
I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for th...
In SOW, in lists and forms, there is some distinctive indicator that an Incident is Major.
Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...
Enable the Preview Pane (the i icon) in the Service Operations Workspace
Hi Members, Is there a way to enable the Preview pane (the i icon) in the SOW just like we have in Incident List View? Please suggest. Version: - Zurich Thanks,Neha Pateria
