In Service Operational Workspace (SOW), I created two Data Visualization Single Score reports for P1 and P2 priority incidents, and I also created the page correctly.The issue I am facing is: when I click the P1 report, the related P1 incidents open ...
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
Hello All, This is kind of more options in the workspace. This needs to be hidden.How to achieve thisI tried checking in declarative actions but not useful RegradsVengadesh
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...
Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...
We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...
In UI16, when opening an Incident and navigating to the Alerts related list, using the “Display/Hide Hierarchy List” option correctly shows both primary and secondary alerts (alert hierarchy).However, when opening the same Incident in Service Operati...
Hello,In SOW , in 'My Lists' section if i click on 'Create new List' and then add a list - Shared with me and opened by link is automatically added, is there any way to hide it or is it intended. and is there any way we can edit the list that we cre...
Hi, I am wondering how I configure the buttons and cards for recommended actions as per the image attached. When doing so through guidances it seems to allow some buttons on the cards to be updated for example, the similar incidents record card is e...
As a Service Desk Agent I want the Incident to open automatically after:1. Set Call Type = Incident2. Click 'Save or Submit' button in the interaction.This will allow you not to manually navigate to the created incident. I understand, OOTB that if yo...
Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...
In service operations workspace, presence indicator shows users who have left the record. This is causing confusion to take ownership of the ticket. Is anyone else facing this issue and if were able to find fix or a workaround.
