In Service Operations Workspace, I am trying to modify the Contact Card in Record Information tab.The current Contact Card, displays the Contact Title. Along with title, need to display department info. How should we go ahead with this change? Few op...
I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for th...
Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...
Hi Members, Is there a way to enable the Preview pane (the i icon) in the SOW just like we have in Incident List View? Please suggest. Version: - Zurich Thanks,Neha Pateria
Hi community,I have received a request from our Customer Service department to automatically re-open a case when a customer adds a comment while the case is in the Resolved state. From a technical perspective, this seems straightforward to implement ...
I am not able to see the "impact" field, the fields under the Impact Section, or the fields under Related records section when creating a new incident, or viewing/editing an existing incident details on the Service Operations Workspace.My team membe...
How can I add the Email option in CSM and FSM configurable workspace? What is the backend table name?
In Service Operational Workspace (SOW), I created two Data Visualization Single Score reports for P1 and P2 priority incidents, and I also created the page correctly.The issue I am facing is: when I click the P1 report, the related P1 incidents open ...
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
Hello All, This is kind of more options in the workspace. This needs to be hidden.How to achieve thisI tried checking in declarative actions but not useful RegradsVengadesh
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...
Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...
We are new to SOW and on the incident form in SOW there are the Overview and Details tab. The service desk is asking for us to swap the order of the Details and Overview tabs so that Details appear before Overview.I trying to explain the purpose of t...