In service operations workspace, presence indicator shows users who have left the record. This is causing confusion to take ownership of the ticket. Is anyone else facing this issue and if were able to find fix or a workaround.
HI All i have clone the service operation work space After i have change scope Incident Management for Service Operations Workspace,i have checked the client scripts but that related client script not appears to mei need change the full name i have t...
HI All, I need change the service operation work space landing page, we need add to change landing page and change the namecan any body please provide the doccument. i have try to change to landing page but that not reflect to landing page.i have als...
Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...
Hi everyone,I am using ITSM Workspace out of the box and I am having issues with translations.I already tried using sys ui message and sys translated but it did not work in this case.Now I am checking UI Builder to try to handle translations and I wo...
Do we have feasibility to customize all the Related Links on Service Operations Workspace, either as a recommendation or by creating a new page similar to Related Records.
Hi everyone,I'm encountering a strange intermittent UI issue in the Service Operations Workspace (SOW) on the Incident table.The Problem: Occasionally, when a record is opened, the form container does not span across the entire available width. It se...
HI Community,I have created notification where this notification should be in Segeo UI font and I have issue with approve and reejct buttons On clicking approve button it will open a new email by sending reply approval record state should be changed ...
In Service Operations Workspace, we can only attach a knowledge article to an incident once the record has been saved. In Agent Assist, the option to Attach is not visible until the record has been saved. This affects our first contact resolution (FC...
I have a custom created workspace (duplicate of SOW), how can i edit the report tables, as i want to add few custom tables to be added in reports
In Service Operations Workspace (SOW), the Overview widgets currently display “No Data Available” when no tickets are assigned to a user or when the user has not created any tickets.Requirement:When a user has no assigned tickets and has not created ...
Hello, In SOW, when I'm in Major Incident, I have Communicate tab, with New Communication button. When I click on it, I can create a new communication, with several options. One of them is channel. I can choose between email and slack. As we have MS ...
This is my first time posting in the community for help but giving it a go before opening up a support case. We currently use RingCentral as our telephony solution. Every phone number that I come across on my computer and even web pages opens my Ring...
I am facing an issue in the Incident SOW list view. Earlier, my custom declarative action successfully updated only the selected records—for example, 3 out of 4 rows.But after the recent patch upgrade, it shows a “Record selection required” error and...
I created a playbook that triggers on new incident creation. During creation, mandatory fields get filled as required.Issue: After creation and playbook trigger, these mandatory fields that were filled during creation now appear as read-only in the p...