Hello,I am working on some Email Client Templates for Service Operations Workspace, and I got them figured out, now I am trying to create a condition so that the templates are visible for selection in the compose section only if the user who is on th...
Hi team, I am trying to pull "ADD" button to link incidents in SOW, but couldn't find the UI action for this on Workspace. I see "New" button is already added, I need to add "ADD" button. Any help will be highly appreciated. Thanks,Su Taygi
HelloIn the Service Operations Workspace, I’m trying to configure a notification or alert to be triggered when an interaction is assigned to an agent. I attempted to set this up using notification triggers, but it doesn’t seem to be working as expect...
Hi ,When I click on create change Request Declarative Action on Sow for incident Record it copies the short description and Description to the change Request form. In similar way I want to copy the INC number as well to be set as parent of change Req...
Hello, I use playbook to improve some tasks. In one of steps I would like to tag the INC using an existing tag. But I can not achieve what I'm traying to do. My playbook works well except this step: playbook finish with success but the INC is not tag...
Hi, my user is asking to change the minimum character limit for Agent Assist in the Service Operation Workspace be change to accept only two characters to work similarly to Knowledge Article Quick Search from standard UI. Are this doable? If yes, wha...
Hi Team,I want to update the contact information of user in sow record information. I want to display extra details to the existing values. Could you please suggest how to do it.PFA screenshot highlighted in yellow, where I want to display some more ...
HI there, Is there any way to add new custom sections under change overview tab of SOW?I want to add fields which are available under Details tab to Overview tab. Please share any documentation which can be referred to achieve this. Thanks! @Ankur Ba...
Hello, Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option : I would like to have the same feature in Service Operation W...
Is there any way to autopopulate the recipients? I tried to follow the steps in creating email client template but it didn't autopopulate.. It only autopopulate the subject in the workspace, it's not showing in workspace Email Client template Worksp...
Hi there, I wanted to auto populated "To" field with Requested for user & "CC" - Assigned to user in compose section of Incident in Service Operations workspace? Is it possible to achieve? Thanks!
Hello All,I am having difficulty adding a field as a tab in ServiceNow Workspace. Is this possible?I am able to add a table as a tab, but I am unable to add an individual field (without a table reference) as a separate tab.If this is achievable, coul...
I'm working with a cloned version of the the SOW Service Desk landing page overview SNC option. I want to configure the Carousel > Repeater > Data Visualization with donuts to display the various active records related to Task (incident, change, ritm...
Hello Team,Now I am having a Summary field on Incident form which visible only when Priority is P1(written as part of UI Policy) and also is having ACL as :Allow write for Summary in Incident, for users with role major_incident_manager, and if the...
Hello Everyone!I have a requirement, where I want to set Global Search to global scope only without having any dropdown once impersonated with any user Ex: ITIL User.Once ITIL User impersonates, that user can see the search bar with two options, one ...
