I am writing an article on how to update the query for updating the recent incidents. As of now by default we have query for 'created on last 7 days'. With this there is an issue on fetching the incident incase of caller didnt create any incidents ...
Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this? Thanks,Nagesh
Within the Schedules tab in Service Operations Workspace, the group selector on the On-Call Schedules page is displays all groups on the instance — including inactive groups, non-assignment groups, and assignment groups with no rotations configured. ...
Seriously, how does the biggest, most awesome ticketing system in the world not have a way to either strikethrough a previous post or flag it as replaced by new? I get that it cannot be actually redacted for the purposes of immutability but that has...
I Have marked in red colour , that preview button in not working in sow. could you please provide the solution for this.
Hi everyone, As you can see in the photo, on an incident in the SOW there is a box that shows recent interactions, assigned assets and recent incidents. Does anyone know how I could mimic a similar thing but for request?
Hello,I am trying to get our outbound emails sent from within the Service Operation Workspace to thread in the external mail client (in this case Gmail) for tickets created with the email channel from inbound emails. Meaning outbound mail sent from t...
Hi all,I'm facing an issue when trying to define the Default Dashboard in the Dashboards section of Service Operations Workspace (SOW).Here’s what I’ve done so far:I duplicated the out-of-the-box "Default" variant of the SOW "IT Agent Dashboard" page...
I'm trying to configure a response SLA on incident tickets that will complete with certain conditions are meet An update is made less than 8 hours after being opened within a schedule The update should be an additional comment or work note made by a...
I want to show the status of knowledge article in thhis knowledge article , this is the sow view article
Hey folks,I have a requirement in ui builder, I have been working on it but got stuck.Here is the requirement, in UI Builder I have made a "search input" component which is taking user input, based on user input all the incidents containing that stri...
How to update "comments and Worknotes " fields color on Service Operations Workspace View in the incident. Please suggest how to achieve this requirement.We have tried updating below system properties but it's not reflecting Service Operations worksp...
Before upgrade to Zurich, had the ability to create a request from an interaction in the SOW. Now, the only options are Create Incident or Create Change. Working just fine in sub prod on same release so I checked the UI Actions and are identical in ...
Hi ServiceNow Community,I am currently working on configuring the Post Incident Report (PIR) functionality within the Service Operations Workspace (SOW).By default, the PIR tab only appears when a major incident is accepted (major_incident_state=acce...
So what does your company use in Service Operations Workspace instead of Checklists for Incidents? I am not talking about HR but the normal first level Service Desk and their incidents in SOW.I saw that the checklists are not available in SOW anymore...
