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Banner in Service Operation Workspace

I want to add a banner or info message on the incident in the Service Operation workspace with the condition that if the incident priority is ciritical then only it should be displayed. Can someone help on this?

ChiragJ by Tera Contributor
  • 672 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI Navigation Redirection

Hi All, hope everyone doing great. I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" a...

sry by Giga Guru
  • 1497 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to Show popup When Button click on SOW

Hello ,I have a requirement to show existing UI action on SOW on incident record. In the UI action there is a popup when button click to select, In ui action i click on the workspace form button then it is visible on the workspace, but when i click t...

SS1510 by Tera Expert
  • 1168 Views
  • 9 replies
  • 1 helpfuls

Resolved! SoW Lists Refreshing

Hello all, Our organization is currently migrating our Service Desk from using the old agent workspace to the new SoW. Something we have immediately noticed is that lists do not auto refresh like they do in agent. I have spoken with Service Now and w...

connormills by Tera Contributor
  • 1014 Views
  • 3 replies
  • 1 helpfuls