Service Operation Default Dashboard
Users want Service Operation Default Dashboard to their Dashboard instead of Overview dashboard. Do we have that option to set default dashboard as per User's Choice?
Forum Posts
Reference fields which are referencing to user table (sys_user) in workspaces populating first name.
Dear community, I have come across with one situation today. I have tried to create incident from Service operations workspace when i try to do that when we try to select the user reference fields for example caller, affected user and assigned to in ...
ATF Click List UI Action: Related List dropdown empty and application freezes
I am experiencing two issues with the Automated Test Framework (ATF) "Click a List UI Action" test step:**Environment:**- Test Step: Click a List UI Action- Table: Group [sys_user_group]- List Type: Related list- Action Type: List banner button**Issu...
Service Operations Workspace should display Knowledge for Affected Service
Let's assume that I have an Incident, and the Incident has a value for Service [business_service]. The name of the Service does not appear in the Incident Short description [short_description]. That would be redundant, since the information is in the...
How to link related incidents as child incidents from Agent Assist without saving or leaving theform
Hi all, I’m working on a feature in Service Operations Workspace where a Service Desk Agent should be able to make the current incident the Parent Incident, and link related incidents (surfaced by Agent Assist) as Child Incidents, without saving or n...
Adding Participants to Teams Sidebar Conversation – Access Issue
Hello Community,I'm currently working on integrating Teams conversations via the sidebar in ServiceNow. When I try to add participants to the conversation, I receive an error stating that the user does not have access to the record.I’d like to unders...
Resolved! Create Outgae button on Service operation workspace for incident outages related list
Hello All,I want only major incident managers to have the ability of creating outage.We do not want to adhere/change the oob acls also i found one create outage button on so in incident records outages related record.I want to know where is this butt...
Resolved! Searching reference fields in workspaces
I'm trying to figure out how automatic searches on fields are configured. When I create a case in CSM/FSM workspace and select the Account field, before I write anything a list of search results are displayed under the field. This search is updated a...
Resolved! Add UI Page to SOW via UI Action
I have built a UI page that functions correctly in the legacy view and configured a SOW UI action button that should load the page onClick. However, the SOW button will not load the page and does nothing. I suspect it has something to do with the UI ...
Resolved! Bulk Assign To Me not working on Service Opeation Workspace list
When I try to update bulk tickets the Assign to me button does not work, this is OOB on task table and does not pop-up any errors as well. How should I test this? I checked, it's not a UI action in the table, seems like something coming from the UI...
Ui builder slowness issue
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
Adding a new section to the PIR
I'm hoping someone here has experience with this. I am trying to add a new section/field to the PIR (Post Incident Report) in the SOW (Service Operations Workspace). I added a new field (Impact Summary) to the sn_sow_inc_post_incident_review table ...
Resolved! Auto refresh not working on list view with SOW workspace after Yokohama upgrade.
Hi,Auto refresh not working on list view with SOW workspace after Yokohama upgrade.We tried put glide.lists.live_list_enabled as true, it is not helpful.Is this bug for Yokohama?Is there workaround way to make working?Right now, we have to click ref...
operation workspace new incident
I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.
Resolved! Unable to locate the "Save" within SOW Interaction > Incident?
I am trying to track down the "Save" button shown in the attach image. Issue: When an Agent clicks "Save", the incident is being assigned to the agent automatically, even though the Agent is not part of the assigment group. Due to the assignment, the...
