I have added a new knowledge base and I want to find articles from it when I search in Agent Assist sidepanel in SOW. How do I configure what knowledge base it should use?
Hi All, How to edit the filter condition for Your teams and All teams to display only groups where group type is ITIL. Can anyone suggest how to achieve this
I am writing a client script in the Service Operations Workspace. The intent is that is confirms that the user want to submit if the following conditions are met:State is NewAssigned To and Assignment Group are not emptyAny field has been changedAssi...
I want to add a info message only in Post Incident report Tab. How can I do that?Please check image for more details
Hello,Does anyone know how to edit compose section, i want to add a field below worknote and comments, but not able to add
Hi,The requirement is Work notes and Comments in SOW should be Rich Text HTML .Does anyone has idea how to achieve this ?
Hello, I have installed Task Intelligence on the latest version and created a new model to predict the Assignment Group field depending on the input fields Short Description and Description. I've configured the conditions and trained the model on >20...
I have a question. We are setting up AWA to have items auto assigned. I noticed that the inbox gets a lot of items with the button to open. Since they are auto assigned, is there something that can be done to clean up an agents inbox automatically. E...
Hello ,I am trying to enable Wer Service access only check bock for my service account but not able to achieve the same. I am using the free developer version of Service now and want to test the incident RestAPI. In the form layout level the option i...
I have a UX Macroponent Definition https://Yourinstance.service-now.com/sys_ux_macroponent.do?sys_id=6295cbe0c3b57250eee1fe8f050131bd&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null In State variable I want to replace 7 from below query ...
Hi, I am very new to ServiceNow and just getting to know the platform. I just got the following user story:In the SOW view, I would like the category of the INC to carry over when a CHG is created from an INC record. Further, if the INC has an associ...
Hello,I have requirement to add/move watchlist section in middle in SOW.I am not able to add it by configuring it on incident form, I have also tried using UI builder to add watchlist section in middle in SOW, but it is not working.Does anyone have a...
Hi,I want to customize compse panel in SOWI want to add field there but not able to find a way to edit compose section
Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...
I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...
