I have noticed that the record preview for the "caller" reference field in my instance is not loading right away or sometimes not at all, in SOW. I thought that it might be a client script or UI policy on my sys_user table, which is causing the probl...
I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, ...
Hi there. I am having a heck of a time trying to figure out how to update the list columns in SOW (Service Operations Workspace). Here's what I am talking about:Click on All > Workspace Experience > Workspaces > Service Operations WorkspaceClick ...
After upgrading to Zurich, the Inbox in Service Operations Workspace collapses automatically whenever an agent accepts a Walk-up/Chat (MSI). It used to stay pinned. Is there a way to stop the Inbox from collapsing? Please let me knowThanks and Regard...
Hi Team,I want to update the contact information of user in sow record information. I want to display extra details to the existing values. Could you please suggest how to do it.PFA screenshot highlighted in yellow, where I want to display some more ...
Hi , We have a requirement to have a declarative action in Service Operations Workspace that should be similar to Compose Message of Agent Workspace. Please help me with this. Thanks in Advance
Hello, we need add My Approvals(KM approvals) in list view in Service Operation workspace for console user with u_knowledge_manager role, is this possible?
I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?
Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...
HiWe are working on a UI Page in SOW. Go to SOW >> Resolved Incidents >> Open any incident >> Click on 'Create Knowledge'This will open a OOB UI Page i.e. Create Article. We want to modify this UI page so that it will show the default selected Knowle...
Hey all,So we're trying to migrate over from Agent Workspace to SOW and we have to update the forms a little to match what fields we have currently.I've done this through the Service Operations Workspace Admin Center, and then clicked to configure th...
Hello,I have a report created to get all the breached incidents assigned to a Parent group and all its child groups.I have followed a great helpful article on this. Thanks to the contributor Murthy. https://www.servicenow.com/community/incident-manag...
Users want Service Operation Default Dashboard to their Dashboard instead of Overview dashboard. Do we have that option to set default dashboard as per User's Choice?
Dear community, I have come across with one situation today. I have tried to create incident from Service operations workspace when i try to do that when we try to select the user reference fields for example caller, affected user and assigned to in ...
I am experiencing two issues with the Automated Test Framework (ATF) "Click a List UI Action" test step:**Environment:**- Test Step: Click a List UI Action- Table: Group [sys_user_group]- List Type: Related list- Action Type: List banner button**Issu...
