Hi Experts,I have two UI Builder page variants for the Incident record page—one intended for business stakeholders and another for ITIL users. Each variant should display a different form view and different related lists:The ITIL variant should use ...
Hello,Service Operations Workspace should allow for users to create lists. Currently in 'My Lists i dont have ability to Add new List, Is there any way to add option to create new List
Hello folks,I’m facing an issue with a UX Action configuration. I created a UX Action called “Metrics” and built a page in UI Builder that should redirect to the Metrics view. I also created a UI View to show only a few specific sections.However, whe...
I want to add a banner or info message on the incident in the Service Operation workspace with the condition that if the incident priority is ciritical then only it should be displayed. Can someone help on this?
Hi All, hope everyone doing great. I have been asked to redirect the "admin" users to native UI, and non-admins to "sow" workspace. i have written the below code for incident in "sys_navigator" table. but the redirections is not happening. "Admins" a...
Hello ,I have a requirement to show existing UI action on SOW on incident record. In the UI action there is a popup when button click to select, In ui action i click on the workspace form button then it is visible on the workspace, but when i click t...
Not able to see ITSM Menu on SOW, only express lists are showing. LIST SNC is not showing, as required plugins are installed
Hello all, Our organization is currently migrating our Service Desk from using the old agent workspace to the new SoW. Something we have immediately noticed is that lists do not auto refresh like they do in agent. I have spoken with Service Now and w...
on SOW for resolved incident when we try to create KB the Knowledge base are empty but on native view we are able to select Knowledge basePlugins Installed : com.snc.incident.knowledge
I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW). I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps e...
There is a button called as task, whenever we click on this task button, it opens a modal pop up. This modal pop up has a component repeater which is used for 10 times, this will show different catalog items, when user click on them, it redirects to ...
I want to add number Badge to the Attachment icon. A live number of attachments should be seen there.EG -> Means when I add 1 attachment from there it will show a small 1 over there in circle.
In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...
In communication tasks, Email template is auto populated. But Teams message is not. Our requirement is to copy the same email to Teams message. OOTB, Email templates are configurable but there is no such configurations found for Teams message. How ca...
Hi All,We are experiencing an issue with the reports in the Service Operational Workspace. Specifically, when opening Single score type records from within the reports, the system redirects to the legacy (NaviTE) UI instead of opening them inside the...
