Hi All, Has anyone tried to add new field like affected user/opened by and brining all the other available below to it in the record information in the incident form. As of now we see only caller. I want the same tab with 'affected user/opened by' ...
Hello, Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option : I would like to have the same feature in Service Operation W...
Hi i want color coding in service operation workspace for follow up field like priority has in the attached screenshot. In native incident if we can apply if we select from gear icon like wise how to change in sow. Please let me know.
Hi all,We have a resolve button in SOW incident which is 'Resolve'. when we click that we are receiving one pop up for updating resolution code and notes and after that we need click resolve in the pop up. Here in pop up page, we have Ui button like ...
In Service Operations Workspace, I am trying to modify the Contact Card in Record Information tab.The current Contact Card, displays the Contact Title. Along with title, need to display department info. How should we go ahead with this change? Few op...
I am trying to create a guided tour on the SOW that will take users into an incident to tour the incident form. I have separate guided tours for the landing page and the list page and they work fine. However, because I have to include a sys_id for th...
Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...
Hi Members, Is there a way to enable the Preview pane (the i icon) in the SOW just like we have in Incident List View? Please suggest. Version: - Zurich Thanks,Neha Pateria
Hi community,I have received a request from our Customer Service department to automatically re-open a case when a customer adds a comment while the case is in the Resolved state. From a technical perspective, this seems straightforward to implement ...
I am not able to see the "impact" field, the fields under the Impact Section, or the fields under Related records section when creating a new incident, or viewing/editing an existing incident details on the Service Operations Workspace.My team membe...
How can I add the Email option in CSM and FSM configurable workspace? What is the backend table name?
In Service Operational Workspace (SOW), I created two Data Visualization Single Score reports for P1 and P2 priority incidents, and I also created the page correctly.The issue I am facing is: when I click the P1 report, the related P1 incidents open ...
I've created a custom landing page in SOW, the page body contains a tab component with 2 tabs, and then each tab contains multiple tabs, each of those subtabs contain presentational list querying the same table with different fixed filters. this is c...
Hello All, This is kind of more options in the workspace. This needs to be hidden.How to achieve thisI tried checking in declarative actions but not useful RegradsVengadesh
In Service Operations Workspace, I have added the Incident table under Announcements, where outages are already shown from EVAM.I can see the incident records in the grid view, but when I click on any incident block, nothing happens. The record does ...