When the incident is been assigned to available agent in SOW, usually the notifications will appear, we would like to have audio sound (connect_alert.mp3),but we were unable to hear anything when notification appears. We tried by updating the site settings(audio/Sound/Notifications) in our chrome and Edge.Also updated the few of the user preference setting like workspace.notifications.inbox.audio to true, apart from that updated the service channel inbox alert audio with (connect_alert.mp3), but no luck can you please suggest us how we can get that audio alert notification when incident is assigned to available agent .
