UI Action showing in Agent Workspace and not in Service Operation Workspace

anas_m
Tera Contributor

Hi team,

 

I have a concern with one UI Action which is displayed in the Agent Workspace and not displayed in Service Operation Workspace. Do you have any idea ?

 

Thanks a lot 

 

Best regards

10 REPLIES 10

Chandra18
Mega Sage

Please open UI action,

and check below check box are cheked or not ..

Chandra18_0-1709023240668.png

and let me know if not visible I will suggest 2nd way.

Thank you!

 

anas_m
Tera Contributor

Hello @Chandra18 ,

 

I confirm that both checkbox are checked but still not displaying in Service Operation Workspace

Haseeb-Ahmed
ServiceNow Employee
ServiceNow Employee

Hi @anas_m,

Was this action shipped OOTB? or is custom?

Hi @Haseeb-Ahmed  ,

 

It's OOTB UI Action (Confirm P1) for Major Incident Management