UI Action showing in Agent Workspace and not in Service Operation Workspace

[anas_m]

Hi team,

I have a concern with one UI Action which is displayed in the Agent Workspace and not displayed in Service Operation Workspace. Do you have any idea ?

Thanks a lot 

Best regards

[Haseeb-Ahmed]

could not find UI action with name/label "Confirm P1", please share a screenshot or UI action sys id

[anas_m]

Hi @Haseeb-Ahmed  ,

Please find below the screenshot

[Haseeb-Ahmed]

Hi @anas_m ,

1. In the OOTB instance, I can see this UI action visible under SOW->Incident-> more actions

2. Search module "Forms Action Layouts" -> open Incident layout

3. Make sure "promote to major incident" layout item is present with all required configurations, you may refer OOTB instance for this if required.

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

[anas_m]

Hi @Haseeb-Ahmed  ,

Thank you for your answer, my concern is after clicking on "promote to Major Incident", I'm using "Confirm P1" to confirm that the candidate incident to major is really a major incident and that UI Action is not displayed in Service Operation Workspace, I can find it in the Agent Workspace but not in SOW.

Thanks a lot 

[anas_m]

Hi @Haseeb-Ahmed   @Chandra18 

Finally the solution was to create a UX form action

Thanks a lot for your contribution