UI Policy not working in Service Operations Workspace
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‎05-09-2025 01:52 AM
Hi,
In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other choices will be hidden. I created a UI Policy for this. It is working in native view, but not in SOW. I have added the field in form layout of SOW also. When I checked in the platform by taking the view as SOW, it is working. But when I go to SOW, it is not working. How to resolve this? I will attach the screenshots.
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‎06-20-2025 04:02 AM
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader