UI Policy not working in Service Operations Workspace

NishaB
Tera Expert

Hi,

In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other  choices  will be hidden. I created a UI Policy for this. It is working in native view, but not in SOW. I have added the field in form layout of SOW also. When I checked in the platform by taking the view as SOW, it is working. But when I go to SOW, it is not working. How to resolve this? I will attach the screenshots.

5 REPLIES 5

@NishaB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader