Unable to locate the "Save" within SOW Interaction > Incident?

[Michael Patten]

I am trying to track down the "Save" button shown in the attach image.

Issue: When an Agent clicks "Save", the incident is being assigned to the agent automatically, even though the Agent is not part of the assigment group. Due to the assignment, the notifications are not going to the assignemnt group. 

[Gangadhar Ravi]

are only noticing this issue in workspace or classic UI have same behavior ? 

[brunoandrade]

You can check whether there's a Business Rule or Flow (in the Flow Designer) that's automatically assigning the incident to a specific user upon saving.
It's also worth checking that the "Save" button's UI Action doesn't have any custom logic (script) forcing the Assigned to field to be assigned.
This type of behavior usually stems from one of these customizations.

[Michael Patten · Accepted solution]

Nevermind, I found the UI Action. However, the issue is with BR: Set assignment from Interaction. The business rule is assigning the incident to the current user (aka the Agent). 

[brunoandrade]

Ok, if you need support we are here for that, if my answer was in any way helpful I just ask that you rate it, thank you!