Unable to see quick link in SO Workspace

Sureka V
Giga Contributor

‎03-15-2024 03:47 AM

Hi Team,

 

I have created a quick link in SOW. But it is only visible to me, but it is not visible for other users.

 

 

Attached the screenshot for reference.

 

Any suggestions, how to make this quick link visible to all users.

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Haseeb-Ahmed
ServiceNow Employee
ServiceNow Employee

‎03-15-2024 09:02 AM - edited ‎03-15-2024 09:02 AM

Hi @Sureka V ,

This is expected behavior, quick links are user-level and saved in the quick_links table(refer screenshot)

 

Screenshot 2024-03-15 at 9.31.38 PM.png

 

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

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keerthana10
Tera Contributor
In response to Haseeb-Ahmed

‎06-16-2025 02:54 AM

Hi @Haseeb-Ahmed   this quick links table not available in my instance

 

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keerthana10
Tera Contributor

‎06-16-2025 03:00 AM

Hi @Sureka V  if you resolved this issue , please help me on this

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