Unable to see quick link in SO Workspace

Sureka V
Giga Contributor

Hi Team,

 

I have created a quick link in SOW. But it is only visible to me, but it is not visible for other users.

 

 

Attached the screenshot for reference.

 

Any suggestions, how to make this quick link visible to all users.

3 REPLIES 3

Haseeb-Ahmed
ServiceNow Employee
ServiceNow Employee

Hi @Sureka V ,

This is expected behavior, quick links are user-level and saved in the quick_links table(refer screenshot)

 

Screenshot 2024-03-15 at 9.31.38 PM.png

 

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed

Hi @Haseeb-Ahmed   this quick links table not available in my instance

 

keerthana10
Tera Contributor

Hi @Sureka V  if you resolved this issue , please help me on this