Unexpected Activation of HRSD Plugins After Installing “ServiceNow for Microsoft Teams”

[NeethuB]

Hi Community,

We noticed an unexpected behavior in our QA instance after installing the “ServiceNow for Microsoft Teams” plugin. Upon reviewing the plugin installation logs, we found that several HR Service Delivery (HRSD)–related plugins were also installed automatically on the same date.

Could anyone please confirm if there are any HRSD dependencies linked to the ServiceNow for Microsoft Teams plugin? We’d like to understand whether this behavior is expected and if installing the same plugin in production might cause any impact on existing HRSD configurations.

Any insights or similar experiences would be greatly appreciated!

[Ankur Bawiskar · Accepted solution]

@NeethuB 

I do see some dependency and hence some HR related plugins got activated.

you will have to deep dive further, but this is just high level analysis

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏