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VIP tag on Incident form in SOW

Jay80
Tera Contributor

Hello,

 

How can we implement  VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

1 ACCEPTED SOLUTION

@Jay80 

Hope you are doing good.

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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10 REPLIES 10

Jay80
Tera Contributor

hello, thanks for the response what i need is the VIP tag should be visible before the form is saved as soon the requested for is populated, is that possible?

@Jay80 

it works when you change the caller in Native as well without saving the form

But the logic for onChange won't work in SOW as it's platform limitation

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Jay80
Tera Contributor

@Ankur Bawiskar oh ok, even if we do some customization it won't work on SOW is it?

@Jay80 

the VIP icon on SOW form comes using Field Decorator and it won't work unless record is saved.

It doesn't work on fly as per my understanding.

you can still check this if you find something

UI Builder Deep Dives: Field Action Decorator 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Jay80 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader