VIP tag on Incident form in SOW

[Jay80]

Hello,

How can we implement  VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

[RaghavSh]

Post XANADU release vip users are highlighted OOB on saving the incident form, I dont think any solution is available yet or possible to do it in change of caller on new forms.

On native view as well, the on change highlighting/ tag was done through DOM which is not recommended.

Even if there is any possibility to do that with DOM, it should be avoided.

Please mark the answer correct/helpful accordingly.

[RaghavSh]

@Jay80 I don't think this is possible due to limitation of workspace UI.

There is a chance that DOM might work ( if you are able to find a unique HTML attribute using inspect )  but its quite risky and should be avoided.

I believe you should wait until service-now introduce this functionality OOB.

Please mark the answer correct/helpful accordingly. 

[RaghavSh]

@Jay80 Did this answer your question?

[Ankur Bawiskar]

@Jay80 

VIP tag is already coming OOTB on form and list in SOW for Caller field on INC.

what do you require?

Form

List

If my response helped please mark it correct and close the thread so that it benefits future readers.