Any way to recover a PDI? Offline and seems to have failed an upgrade.

[ohallifax]

Hi All.
My instance is https://dev124890.service-now.com
It was scheduled to be updated to Tokyo Patch 9 Hotfix 2 at the end of June.  That seems to have failed and now it's permanently offline.  No option to restore from backup or anything.
I get a new 'Your instance will be upgraded' notification every three days but it never seems to work.
Cheers,
Oliver.

[AndersBGS]

Hi @ohallifax ,

It’s unfortunately not possible to restore a PDI, since ServiceNow deprecated the possibility from December last year. Hence, your only option is to request a new fresh installation.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[ohallifax]

Thanks Anders.  When I went to release it, having given up on getting back the custom app I had been tinkering with, the Developer Portal page had this link.  ServiceNow actually link to a page on this forum where someone from ServiceNow was helping with PDI instances.  Which seems to be long in the past, yet still they link direct to that post to give people hope!

Oh well if they are truly not monitoring or supporting the PDI instances I'll just have to start from scratch!

[AndersBGS]

Hi @ohallifax ,

Yep, know about the link, but the community is not monitored for PDI issues. In my opinion the link should be removed not to confuse different users. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Dr Atul G- LNG]

Hi @ohallifax 

Unfortunately, there is no way to restore PDI, better to take a new one with the lower release.

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G