How to enable / disable email notifications

[Fuse Henry]

We have a customer who requested to stop receiving emails about opened tickets in Service Now. This was several years ago. Now they are asking to start receiving emails again.

I found answers on this topic that no longer seem to be correct. We do not have a "Notifications Preferences" option in Related Links in our profiles; Not even admins have this option.

There is also a post about how to accomplish this by following steps on the Service Now Wiki, but that Wiki, and it's archive no longer exist.

What is the current procedure for disabling and re-enabling email notifications?

[Angela Cruden · Accepted solution]

Hi,

There are Notification preferences within the gear icon at the top right of the banner section.  In there you have the ability to toggle on and off specific notifications.  The incident ones are under the IT Service Management category.