Hi all, Is there a way to assign multiple incidents at the same time to team members using these tick boxes next to the incident records? I have the following options in the drop down below the list however nothing is standing out when it comes to ...
I have recently created a PDI yet when I try to access it the following error appears, I have changed passwords multiple times and they are all invalid. How can I fix this?
My Virtual agent got stuck due to a transaction. I am not able to use the PDI due to this issue. I tried to kill the transaction via frontend. But it didn't work. Need help to kill process via backend Please note that I had already raised this is...
Hi Folks: Bit of a weird situation when we import data from a CSV file into a data source, the first field name looks like the picture below. We have tried different files, different users and different PCs. Our instance of course remains the sa...
Hello - We have a requirement from our client to send a bulk email to 175 users via Flow Designer.Flow log shows that. So,I tried to update [ glide.email.smtp.max_recipients ] property to configure its limit number to 200. Unfortunately , I can n...
Hey Team, Good day!! I am planning to fire the event via fix script to trigger the notification for cases opened. So I just wanted to know will there be any issues with this approach.
Getting Something went wrong with your request. Please contact your system administrator. Colleague believes the service portal form is timing out when filling form and not completing it, letting it sit before submitting produces the error. Where ca...
In my Rome PDI; i am unable to locate and install 'Microsoft Exchange Online Spoke' from "System Applications > All Available Applications > All". Its also not available in Instance Management from the developer site. (https://developer.servicenow.co...
In my personal instance, outbound email is not working. Upon investigation I found out that SMTP configuration is not working. Not sure how to fix this? This connection testing is also failing? Any idea how to fix this issue? This is happening ...
We are working on an acquisition that is requiring us in February to take any open incidents from their instance of SNow and import them into instance. Ideally we'd like to do this with an XML import so we can maintain images and attachments and I k...
I'm creating a business rule that when the registration is this week, it displays the message at the top of the requested service form, the message is "Attention: Pay attention, because the date of this service is this week!"On the back-end it's work...
Hi, when creating a new incident ticket i i want the additional comments field to show in red to denote that this field will send an email to the caller. I managed to work out that you can do this via field styles which works great, however i found a...
Hello! I released a PDI Rome instance I had, and now I cannot request for a new instance. I tried for the two versions available for me (Rome and Quebec) and both doesn't seem to work. I get the following message after requesting the instance: "We we...
Not able to activate "ITSM Virtual Agent Conversations" plugin on my PDI dev54248. Though it is available in the list of plugins.
