Resolved! How to activate Discovery Tool plugin
How do I activate the Discovery Tool plugin for my developer instance? I can't locate it in the list of other plugins available.thank you,Joshua
Forum Posts
Resolved! Cloning an Instance - User, Group and Roles Preservation of Data
Good Morning, hope I posted this to the right forum. i have done some searching on this topic, and while I have seen results, none of them are speaking to me. We are gearing up to do a clone of an instance. (Production to Development). One of the...
Resolved! How do I get the login window to appear after session expiration?
Greetings, all. I'm having difficulty getting the login window to appear after session expiration. We utilized professional services for the deployment of our ServiceNow instances and the glide.ui.session_timeout property was adjusted to 1440 during...
REST API Format for creating a Session using Basic Authentication
Hi, I am trying to consume ServiceNow Rest API using JAVA and want to know the format of REST API format to create a session using Basic Authentication. Any help will be much appreciated. Thanks & Regards, Darshit Kothari
Is It possible to downgrade the instance ?
Hello,We are planning to upgrade our Prod instance to Kingston and want to know what is the process to downgrade back to previous version if we face any major issue. Will there be any data loss ? How much time does it take to downgrade ? Please let u...
Remove personally identifiable information during system clone
The company I work for is nearing go-live date for ServiceNow, and as both a business and technical SME for the project I've been working on some policies and procedures to be used going forward within our company for development, administration, etc...
Automating service now thru selenium.
As any tried to automate service now thru selenium. If yes , please let me know ATF is than selenium or Selenium implementation is better.
Resolved! Events processing not working in my instance
I'm trying to get inbound email actions working - they're stuck in the Inbox and not being processed. I began performing troubleshooting steps shown here: ServiceNow KB: Troubleshooting Inbound Email (KB0520595) It looks like my instance doesn't have...
Is there any way to count the total number of records in a table?
Is there any way to count the total number of records in a specific table? It doesn't have to have a certain field, I just want to count the total number of records.I have already tried to use the following, but neither of them worked:var count = new...
Resolved! Extended table now has two sys_ids, one referencing the table, and one referencing the parent (task)
In my dev instance, I modified the new_call table to extend task. It now has two sys_ids columns, one for task, and one for its self. Right now, this doesn't seem like a problem; other tables that extend task also have this as well. Just curious as ...
Differences between ACL None, Field and WIldcard
Hello, I have problems to understand the meaning of the ACL system. What exactly is the effect of setting a .None ACL for a user? Doesnt it mean he has no access for the whole table? Field and wildcard is kind of easy to understand but I dont ge...
Normalization Services "Failure: Could not download Normalized Manufacturer Names"
In my Jakarta developer instance, I'm trying to go through the guided set up for Normalization Services. When I get to the data section and try to "Download Normalized Data" I get an error, almost immediately after starting that says "Failure: Could ...
Access rights prevent activation of the required plugin(s) - com.snc.discovery. Please contact ServiceNow customer support for assistance.
Why this message "Access rights prevent activation of the required plugin(s) - com.snc.discovery. Please contact ServiceNow customer support for assistance." ?I need to test discovery, anyone can help me ?tk
Waking up instance
Need help waking up instance
Resolved! How do I delete a table from the ServiceNow database?
I created a table in my ServiceNow instance and need to have it deleted. The table is called Rooms with a name of u_rooms. I tried to re-name the table to Room, but every time I try to rename, the name reverts to label. Is it possible to have this ta...
