We are working on an acquisition that is requiring us in February to take any open incidents from their instance of SNow and import them into instance. Ideally we'd like to do this with an XML import so we can maintain images and attachments and I k...
I'm creating a business rule that when the registration is this week, it displays the message at the top of the requested service form, the message is "Attention: Pay attention, because the date of this service is this week!"On the back-end it's work...
Hi, when creating a new incident ticket i i want the additional comments field to show in red to denote that this field will send an email to the caller. I managed to work out that you can do this via field styles which works great, however i found a...
Hello! I released a PDI Rome instance I had, and now I cannot request for a new instance. I tried for the two versions available for me (Rome and Quebec) and both doesn't seem to work. I get the following message after requesting the instance: "We we...
Not able to activate "ITSM Virtual Agent Conversations" plugin on my PDI dev54248. Though it is available in the list of plugins.
I am not sure why my instance is not loading a workflow on the drawing canvas. When I open the workflow editor and just choose any workflow from side pane, it is showing as "Loading" but nothing is happening.Nothing is happening after that.
I cannot change my admin password, following error is displayed each time with new prq# Change Password Error Error updating password Reset request number PRQ0001007
Flows are not executing, under the flow execution section there are empty entries and when I click on them the message Waiting for flow execution data is displayed with a refresh button, when pressed nothing happens. This is occurring on my personal...
Hi All,I am trying to access the HR module (any part of it) via My Developer instance however I get security constraints. Facts:1. I am an admin on my instance2. I activated ALL Human Resource pluginsIssues:1. All of the HR module are hidden from bot...
Hi Snow Guru's, When an email is send via an event, the email is show in the related record that triggered the event in the Activity Stream. I made a Flow with Flow Designer to trigger an email. The email triggers and is trackable in the outbound en...
Hi,I am not able to commit the changes to GIT repository. The error is provide write access to the repository.From where to provide the write access
When I click on the Start Download in the Guided setup I get "Error - Could not download Normalzed Manufacturer Names"
After logging out or letting a developer session lapse, when I try to log in again to my developer instance (dev68618) I get an error saying my password is invalid (it isn't). This has happened multiple times (sometimes resolves itself later) so tod...
I get this when discovering our AWS environment, and the result is that it doesn't discover any of our private AMI's.
We recently cloned our live instance back to our dev environment. Now, when I go to the mid server, I get an error message saying : Logged in user 'mid.server' does not match configured user Im thinking that although the mid server didnt get cloned, ...
