Instance Help forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Request install of Microsoft Exchange Online Spoke

In my Rome PDI; i am unable to locate and install 'Microsoft Exchange Online Spoke' from "System Applications > All Available Applications > All". Its also not available in Instance Management from the developer site. (https://developer.servicenow.co...

Jeff Page1 by Kilo Contributor
  • 648 Views
  • 2 replies
  • 1 helpfuls

use transform map on an XML import from a file

We are working on an acquisition that is requiring us in February to take any open incidents from their instance of SNow and import them into instance.  Ideally we'd like to do this with an XML import so we can maintain images and attachments and I k...

Joe K2 by Tera Contributor
  • 1414 Views
  • 1 replies
  • 1 helpfuls

Resolved! Additional Comments Field Background colour

Hi, when creating a new incident ticket i i want the additional comments field to show in red to denote that this field will send an email to the caller. I managed to work out that you can do this via field styles which works great, however i found a...

Shital18 by Giga Contributor
  • 1495 Views
  • 5 replies
  • 3 helpfuls

Resolved! Unable to Request a PDI Instance

Hello! I released a PDI Rome instance I had, and now I cannot request for a new instance. I tried for the two versions available for me (Rome and Quebec) and both doesn't seem to work. I get the following message after requesting the instance: "We we...

Workflow is not loading.

I am not sure why my instance is not loading a workflow on the drawing canvas. When I open the workflow editor and just choose any workflow from side pane, it is showing as "Loading" but nothing is happening.Nothing is happening after that.

Untitled.png

Not allowing to change password

I cannot change my admin password, following error is displayed each time with new prq# Change Password Error Error updating password Reset request number PRQ0001007  

find_real_file.png
Community Alums by Community Alums  
  • 1972 Views
  • 12 replies
  • 3 helpfuls

flows are not executing

Flows are not executing, under the flow execution section there are empty entries and when I click on them the message Waiting for flow execution data is displayed with a refresh button, when pressed nothing happens.  This is occurring on my personal...

efinney by Kilo Contributor
  • 1669 Views
  • 6 replies
  • 1 helpfuls

Resolved! Cannot Access HR Module via My Developer Instance

Hi All,I am trying to access the HR module (any part of it) via My Developer instance however I get security constraints. Facts:1. I am an admin on my instance2. I activated ALL Human Resource pluginsIssues:1. All of the HR module are hidden from bot...

Sofija by Giga Expert
  • 3935 Views
  • 7 replies
  • 2 helpfuls