Instance not waking up ( undergoing unscheduled maintenance for almost a week)

[BonifaceOchieng]

Hallo

my instance has not been able to wake up for almost a week now. Refreshing doesn't help at all.

This is the message being displayed:

"Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available."

any help will be much appreciated. Thanks

Best regards

[AndersBGS · Accepted solution]

Hi @BonifaceOchieng ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. If you get tired of waiting, release the instance and request a fresh installation. Note, that anything that hasn't been backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[BonifaceOchieng]

Hallo @AndersBGS ,

Thanks for your reply. I am indeed aware that there is no support for PDI s and only asked because it was suggested as i was releasing the instance. I think i will just release it.

Best regards