My form field disappeared

M_B · ‎11-09-2016

Hello,

I have a problem with my developper instance. I created a table (which extend Incident table), and a module : now i want to update record form. I don't know what happened but i had a field "Short Description" and it disappear. When I check the table (typing the technical name in the search bar) I find my field in the record. Is it a cache problem or something else ?

Thank you

Chuck Tomasi · ‎11-09-2016

As a test, I have attached the XML for my sys_dictionary record on task.short_description. Import this and see if it solves the problem. There may be related list records that have also been removed (like ACLs, etc), but since the label is still intact, I kind of doubt it.

View solution in original post

Sanjeev Kumar1 · ‎11-09-2016

Hi,

Check form layout

Nitin15 · ‎11-09-2016

Hi Mehndi,

Can you try editing the form layout and check if the field is available in the list of fields.

Regards

Nitin

M_B · ‎11-09-2016

Hello everybody,

Thank you for your answer.

This field disappear from the form layout configuration, but when i get record from the table i can see it

The first picture is a record from the table configuration

The second picture is the form layout configuration (the field "Short Description" is not there)

When i want to check the field like this :

I have an "error" message : "Record not found".

Maybe i delete the field in my table (I learn how to use servicenow so i can make mistake )

Thank you very much !

Chuck Tomasi · ‎11-09-2016

It sounds like the field was deleted, but in an unusual way.

What happens when you try to see the dictionary entry on short_description on an incident record, or problem record?