My instance is not responding

davidpanson
Mega Expert

‎10-25-2016 07:41 AM

Hi,

My instance is not responding. I've tried a couple browsers and sometimes it will let me log in but then freeze/only load a blank screen. I was working on a business rule running a glide record query that may be unending but I would have thought I could still log in to mark it inactive before it ran? So what's the next step?

Instance: dev17110.

Thanks.

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3 REPLIES 3

Bharath Prathip
ServiceNow Employee

‎10-25-2016 09:53 AM

Hi David,


Your instance seems to be online and functioning as expected now. Are you still seeing any issues?


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davidpanson
Mega Expert
In response to Bharath Prathip

‎10-25-2016 10:08 AM

Just within the last 15 minutes I was able to log back in without getting a blank screen or frozen instance. Not sure what the issue was or what changed.


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bradpsnc
ServiceNow Employee
In response to davidpanson

‎10-25-2016 10:41 AM

Hi David,



I restarted your instance to kill some of the things running on it, which could have caused the issue you were seeing. Please review your instances /stats.do page as you are hanging semaphores as well as have a lot of long running schedulers.



Thanks,


Brad


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