My instance is down and not waking from hybernation two days in a row

[TimothyF1]

I've tried wake, retry, going to the "My Instance" menu and waking it. I still get an error: 

Clicking "Report" doesn't seem to do anything. 

[Dr Atul G- LNG]

Hi @TimothyF1 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @TimothyF1 

No, the report functionality is not giving anything, hence it should be removed. According to your PDI, please note that there are no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  want. It should come online after some time.
• if you get tired of waiting, release your instance and request a fresh installation. Please note, by doing this you will lose everything that hasn’t been backed up.